Job
Description
We are seeking an experienced Operations Manager to oversee our security and facility management services. The ideal candidate will ensure operational excellence and client satisfaction while supporting business development initiatives. Role & responsibilities Key Responsibilities Develop sales strategies to achieve growth goals and cultivate client relationships Oversee security operations and facility management services across client sites Manage and supervise teams including security personnel, maintenance technicians, housekeeping, and landscaping staff Implement security and surveillance protocols at client facilities Ensure maintenance of residential and commercial properties to meet client requirements Coordinate upkeep, repair, and maintenance of equipment, appliances, and buildings Ensure compliance with statutory requirements and safety standards Liaise with government agencies and coordinate with corporate office Generate performance reports and identify areas for improvement Participate in strategic planning and client interactions Evaluate and manage third-party facility management vendors if required Handle asset management across multiple locations Preferred Skills & Experience Familiarity with the NCR security market and local regulatory requirements Relevant certifications such as Security Guard Supervisor License, ASIS CPP, or Facility Management Professional (FMP) Experience with integrated security solutions and smart facility management systems Knowledge of ISO standards related to security and facility management Experience in managing residential, commercial, retail, and hospitality projects Strong analytical skills with experience in budget management and financial reporting Experience in lease management Demonstrated ability to surpass sales targets Experience with IoT building solutions and smart security system Required Qualifications Bachelor's degree in any field, preferably Engineering, Business Administration, Security Management, or related field Experience in security operations and facility management Proven track record in managing client relationships and meeting service targets Knowledge of security solutions, manpower allocation, and facility management practices Understanding of safety requirements, building maintenance, and statutory compliance Project management skills with ability to handle multiple priorities Reporting and analytics tools Strong communication and negotiation skills Technical proficiency in: Knowledge of ERP systems (SAP, Oracle, or similar) CAFM (Computer-Aided Facility Management) software BMS (Building Management Systems) Security management software (access control systems, CCTV monitoring) Project management tools (MS Project, Asana, or similar) Advanced MS Office applications (Excel for data analysis, PowerPoint for presentations)
