Operations Manager

0 years

3 Lacs

Posted:4 hours ago| Platform: GlassDoor logo

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Work Mode

Remote

Job Type

Full Time

Job Description

The Operations Manager oversees day-to-day activities related to IT networking and hardware support services, including planning, coordinating, and managing technical teams, service delivery, resource allocation, and customer satisfaction. The role acts as a bridge between technical teams, clients, and senior management.

  • Implement operational policies and procedures to improve efficiency and reduce downtime.
  • Manage daily operations of networking and hardware support teams.
  • Lead and coordinate teams of IT technicians, engineers, and support staff.
  • Plan and manage infrastructure upgrade or rollout projects.
  • Track project timelines, costs, and deliverables.
  • Act as a point of contact for high-value or escalated client issues.
  • Ensure excellent service delivery and client satisfaction.
  • Conduct service review meetings with key clients.
  • Assist in preparing and managing budgets for operations and infrastructure.
  • Optimize resource usage to reduce operational costs.
  • Ensure all IT operations comply with internal policies and regulatory standards.
  • Ensure all IT operations comply with internal policies and regulatory standards.

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

  • Commuter assistance
  • Internet reimbursement

Work Location: Remote

Expected Start Date: 01/09/2025

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