Operations Manager

Job Title: Operations Manager/ Team Lead

Location: Bengaluru, India

Type: Full-time (Hybrid)

Experience Required: 45 years

Compensation: ?40,000 ?50,000 per month

Industry: Pet Care (Pet industry experience preferred)

About PawSpace:

PawSpace is one of Bengaluru's leading pet services platforms, offering grooming, training, boarding, and more, all delivered at the pet parent's doorstep. we offer convenient, reliable, and compassionate care for pets across Bengaluru. Join us to be part of a pet-loving community that's transforming how pet services are delivered.

Role Overview:

At PawSpace, you will be responsible for end-to-end execution of our grooming

services. You will manage and coordinate grooming teams across multiple zones,

ensure on-time and high-quality delivery, and maintain seamless communication with customers, groomers, and internal teams. You will play a key role in ensuring operational efficiency, customer satisfaction, and team productivity.

Key Responsibilities:

Groomer Management:

Manage daily allocation of grooming orders to field teams across Bangalore.

Track attendance, punctuality, and grooming team behavior.

Monitor service quality and collect regular feedback from customers.

Conduct regular grooming audits and performance evaluations.

Operation Coordination:

Manage daily grooming schedules, ensuring optimal time utilization and route planning.

Coordinate reschedules, cancellations, and urgent assignments.

Liaise with logistics team for tools, product delivery, and vehicle readiness.

Service Quality SOP Compliance:

Ensure grooming SOPs are followed strictly for all services (bath, basic grooming, makeover, etc.).

Implement hygiene and pet safety standards across all teams.

Handle grooming complaints/escalations and resolve them within SLA.

Reporting Insights:

Maintain dashboards for daily bookings, completion rates, cancellations, and payments.

Track revenue performance by team, area, and service type.

Provide insights on bottlenecks or areas for improvement.

Inventory Tools Management:

Maintain stock levels of grooming supplies and coordinate restocking.

Monitor tool usage, wear and tear, and replacements.

Training Tools Management:

Work closely with grooming trainers to onboard and train new hires.

Conduct refresher training on grooming techniques and customer etiquette.

Promote cross-training and skill development within the team.

Requirements:

Bachelor's degree in Business, Marketing, or a related field preferred.

25 years of experience in operations or service delivery (pet industry preferred).

Strong people management and team coordination skills.

Comfortable using operational dashboards, Excel, and service apps.

Strong problem-solving and decision-making ability.

Excellent communication skills in English, Kannada, and Hindi (preferred).

Passionate about animals and delivering a high-quality pet care experience.

What you'll gain:

Be part of a fast-growing startup in the pet care industry.

Opportunities for career advancement and learning.

Pet-friendly work environment with a young, enthusiastic team.

Apply on: [HIDDEN TEXT]