Operations Manager

US/Night Shift

Job location - Vidyavihar, Mumbai

About Company

HOS is a leading South Asian Food manufacturer and distributor in North America (USA & Canada) and has been delivering pure and quality products for over 50 years with 9 distribution centers throughout North America. We have our own brandsand have exclusivity for distributing our partner brandsin US / Canada. Our vision is to bring our culture alive through the celebration of authentic ethnic food, flavor and families. Our mission is to provideconsumers easy accessto all authentic ethnic food and flavorsacross the NorthAmerican marketplace with a will to win. Visit www.hosindia.comto know more.

Summary/Objective:

This role is responsible for managing operations support team in India and will drive the day-to-day activities for functions including order processing, documentation, invoicing, fleet management and third-party trucking, MIS, Import, regulatory affairs and customer service. This candidate will liaise with US operation team and India support team to bring strong leadership, process management, and cross-border collaboration skills.

Key Responsibilities:

1. Streamline and organize information for US operations managers to ensure clarity and accessibility.
2. Review, revise, and formalize Standard Operating Procedures (SOPs) to ensure efficiency, compliance, and consistency across all operations support functions.
3. Identify opportunities for process improvement and implement solutions to streamline operations.
4. Coordinate daily warehouse operations including order fulfilment, shipping schedules, inventory updates, and returns.
5. Collaborate with distribution centres managers to streamline the process and resolve issues effectively.
6. Track and monitor day-to-day performance metrics for distribution centres.
7. Identify performance gaps with the India team and drive timely corrective actions.
8. Ensure 100% accuracy and timeliness in documentation across all operational support functions.
9. Manage relationships with internal teams, external vendors, and stakeholders.
10. Facilitate effective communication and collaboration between cross-functional teams.
11. Lead, mentor, and support clearance and teams handling daily operational tasks.
12. Manage P2P (Procure-to-Pay) process including invoice booking and vendor coordination.
13. Handle confidential information with utmost integrity and discretion.
14. Ensure compliance with data protection, privacy regulations, and company policies.

Competencies:

1. 10 to 15 years of experience in operations support, Supply Chain, or a related field data analysis, or a similar role.
2. Warehouse Management and problem-solving skills.
3. Proficiency in Microsoft Excel.
4. Excellent communication and presentation skills.
5. Ability to handle confidential information with discretion.
6. Strong organizational and multitasking abilities.
7. Knowledge of SOPs and process improvement methodologies.
8. Assertive and proactive approach to work.
9. Knowledge of warehouse operations, inventory management, and logistics.
10. Familiarity with ERP systems (e.g., NAV) is desirable.

Supervisory Responsibility

This position has direct supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 6:30 p.m. to 3 a.m. Occasional weekend work may be required as job duties demand.

Travel

No travel is expected for this position.

AAP/EEO Statement

equal employment opportunity

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.