Operations Manager (Healthcare Provider)

About the Company

Operations Manager

Key Responsibilities

• Manage daily operations for the Mumbai support team, ensuring smooth workflow across rostering, HR support, admin, documentation, and reporting.
• Coordinate closely with the Australian management team regarding client needs, staff scheduling, compliance requirements, and operational updates.
• Create, optimise, and monitor internal processes (SOPs), ensuring accuracy, timely execution, and high-quality service delivery.
• Supervise and support the Mumbai team members, manage performance, assign tasks, and ensure KPIs are met.
• Handle communication with Australian support workers, clients, and partner agencies as required.
• Oversee NDIS-related documentation, compliance tracking, timesheet verification, and reporting.
• Identify operational gaps and implement improvements for efficiency, accuracy, and cost-effectiveness.
• Manage recruitment coordination for Indian team roles shortlisting, onboarding, and training assistance.
• Prepare weekly/monthly operational dashboards and reports for management review.
• Ensure confidentiality, data security, and adherence to Australian NDIS standards in all operations.

Required Skills & Qualifications

• Bachelors degree in Business Administration, Management, Operations, or related field.
• 5–10 years of experience in operations management, team handling, or service delivery management (BPO/Healthcare background preferred).
• Strong communication skills (written and verbal) to coordinate with Australian stakeholders.
• Excellent organisational and leadership skills with the ability to manage teams and meet deadlines.
• Experience in process optimisation, documentation, SOP development, and performance management.
• Proficiency in MS Office, Google Workspace, CRM tools, rostering or scheduling tools (preferred).
• Ability to work across time zones; flexible for early morning/overlapping hours with Australia.

What We Offer

• Competitive Indian salary package with performance incentives.
• Work with an international Australian NDIS organisation.
• Stable long-term role with growth opportunities.
• Supportive and professional work environment.

How to Apply

apply immediately on Naukri.com