Job
Description
Organization G S Medical College and Hospital Job Title: Head of Operations Hospital Department: Administration / Operations Reports To: Hospital Director Location: Hapur Type: Full-Time Job Summary: The Head of Operations is responsible for the overall planning, coordination, and management of hospital operations to ensure high-quality patient care, cost-effective practices, and regulatory compliance. This role focuses on streamlining processes, managing multidisciplinary teams, and ensuring the smooth functioning of daily operations across clinical and non-clinical departments. Key Responsibilities: Strategic & Operational Leadership: Develop and implement operational strategies aligned with the hospitals mission and objectives. Drive efficiency, productivity, and performance improvements across departments. Collaborate with senior management to create and execute strategic plans for growth and development. Process & Quality Management: Oversee the implementation of SOPs, protocols, and policies to enhance patient care and safety. Monitor KPIs and performance metrics to ensure service excellence. Ensure compliance with healthcare regulations, standards, and accreditation requirements (e.g., NABH, JCI). Resource & Infrastructure Management: Optimize utilization of hospital resources (staff, equipment, space). Coordinate with biomedical and facility management teams to maintain hospital infrastructure. Supervise procurement and inventory management in coordination with supply chain teams. People Management: Lead, mentor, and manage a team of department heads and support staff. Promote a collaborative work culture and support staff development. Handle workforce planning, training, and performance reviews. Patient Services & Experience: Ensure smooth functioning of patient-facing departments (OPD, IPD, Emergency, Billing, etc.). Drive initiatives to improve patient satisfaction and hospital reputation. Resolve escalated patient grievances promptly and effectively. Financial & Budget Oversight: Assist in annual budgeting and cost control initiatives. Monitor operational expenses and identify areas for savings. Work closely with finance to ensure revenue cycle efficiency and profitability. Qualifications & Experience: Education: Bachelors degree in Healthcare Administration, Business Administration, or related field (MBA/MHA preferred). Experience: 10+ years in hospital operations or healthcare management, with at least 3–5 years in a leadership role. Strong understanding of hospital workflows, compliance, and healthcare regulations. Proven ability to lead cross-functional teams and manage complex operations. Skills & Competencies: Excellent leadership and people management skills Strategic thinking and problem-solving ability Strong communication and interpersonal skills Data-driven decision-making and analytical capability Knowledge of healthcare IT systems (HIS, EMR, etc.) Interested candidate please share your resume on 7055514524 hrhead@gsmedicalcollege.in, hr2@gsmedicalcollege.com or Walk-in Tuesday to Friday 10:00 AM to 1:00 PM G S Medical College & Hospital Near Pilkhuwa Railway Station, Pilkhuwa, Hapur Uttar Pradesh
