Operations Manager

Organization

Job Title:

Department:

Reports To:

Location:

Type:

Job Summary:

The Head of Operations is responsible for the overall planning, coordination, and management of hospital operations to ensure high-quality patient care, cost-effective practices, and regulatory compliance. This role focuses on streamlining processes, managing multidisciplinary teams, and ensuring the smooth functioning of daily operations across clinical and non-clinical departments.

Key Responsibilities:

Strategic & Operational Leadership:

• Develop and implement operational strategies aligned with the hospitals mission and objectives.
• Drive efficiency, productivity, and performance improvements across departments.
• Collaborate with senior management to create and execute strategic plans for growth and development.

Process & Quality Management:

• Oversee the implementation of SOPs, protocols, and policies to enhance patient care and safety.
• Monitor KPIs and performance metrics to ensure service excellence.
• Ensure compliance with healthcare regulations, standards, and accreditation requirements (e.g., NABH, JCI).

Resource & Infrastructure Management:

• Optimize utilization of hospital resources (staff, equipment, space).
• Coordinate with biomedical and facility management teams to maintain hospital infrastructure.
• Supervise procurement and inventory management in coordination with supply chain teams.

People Management:

• Lead, mentor, and manage a team of department heads and support staff.
• Promote a collaborative work culture and support staff development.
• Handle workforce planning, training, and performance reviews.

Patient Services & Experience:

• Ensure smooth functioning of patient-facing departments (OPD, IPD, Emergency, Billing, etc.).
• Drive initiatives to improve patient satisfaction and hospital reputation.
• Resolve escalated patient grievances promptly and effectively.

Financial & Budget Oversight:

• Assist in annual budgeting and cost control initiatives.
• Monitor operational expenses and identify areas for savings.
• Work closely with finance to ensure revenue cycle efficiency and profitability.

Qualifications & Experience:

• Education:

  Bachelors degree in Healthcare Administration, Business Administration, or related field (MBA/MHA preferred).

• Experience:

  10+ years in hospital operations or healthcare management, with at least 3–5 years in a leadership role.
• Strong understanding of hospital workflows, compliance, and healthcare regulations.
• Proven ability to lead cross-functional teams and manage complex operations.

Skills & Competencies:

• Excellent leadership and people management skills
• Strategic thinking and problem-solving ability
• Strong communication and interpersonal skills
• Data-driven decision-making and analytical capability
• Knowledge of healthcare IT systems (HIS, EMR, etc.)

Interested candidate please share your resume on

7055514524

hrhead@gsmedicalcollege.in, hr2@gsmedicalcollege.com

or Walk-in

G S Medical College & Hospital

Pilkhuwa, Hapur Uttar Pradesh