Operations Manager

Key Responsibilities:

1. Operational Management:

• Monitor daily functioning of patient care services in dialysis, ICU, general/speciality wards, physiotherapy, oncology, dietetics, and pharmacy.
• Ensure timely and effective patient services by coordinating with nursing, medical, and paramedical teams.
• Conduct regular rounds across departments to ensure cleanliness, service delivery, and adherence to protocols.
• Address patient or family concerns proactively and escalate unresolved issues appropriately.

2. Interdepartmental Coordination:

• Act as a liaison between departments to resolve interdepartmental issues affecting patient care.
• Ensure seamless communication between clinical staff and support services (e.g., diagnostics, pharmacy, dietary).
• Coordinate with the pharmacy to monitor availability of critical drugs and patient medication requirements.

3. Patient Care Supervision:

• Oversee the activities and effectiveness of the Patient Care Coordinators (PCCs) on all shifts.
• Ensure PCCs are timely addressing patient admission, discharge, billing, and assistance needs.
• Conduct regular meetings and training with PCCs to improve patient interaction and process compliance.

4. Reporting & Documentation:

• Maintain logs of daily departmental rounds, escalations, and action taken.
• Prepare and submit daily/weekly reports on patient service metrics and departmental issues.
• Monitor departmental checklists, audit compliance, and suggest improvements where needed.

5. Ensure efficient

• Functioning and coordination of daily operations in:
• OT & Eye OT
• CSSD
• Cath Lab
• Dressing Rooms
• Radiology and Imaging
• OPD
• Pathology and Laboratory Units
• Act as the operational point of contact between clinical departments and administration to resolve process-related issues affecting patient care delivery.
• Monitor workflow efficiency and address any bottlenecks that affect turnaround time, patient movement, or resource utilisation.
• Ensure patient experience standards are maintained through timely services, courteous communication, and clean, safe environments.
• Coordinate with nursing, biomedical, housekeeping, and facility teams to ensure readiness and availability of resources and equipment.
• Ensure compliance with infection control, NABH standards, and other applicable healthcare regulations across managed departments.
• Generate and present regular reports on department performance, patient flow, issue logs, and service improvement plans.
• Identify and implement process improvements to enhance efficiency and service quality.