Operations Manager For Night Shift

Job Summary:

1. Operational Supervision

• Ensure smooth functioning of all hospital departments during the night shift (ICU, IPD, Emergency, Lab, Radiology, Security, Housekeeping, etc.).
• Monitor patient admissions, discharges, and transfers.
• Coordinate with doctors, nurses, and support staff to resolve operational issues promptly.

2. Patient Care Coordination

• Ensure patient satisfaction and attend to any complaints or issues raised by patients or attendants during the night.
• Monitor patient services and ensure timely response from all departments.

3. Staff Management

• Supervise attendance, punctuality, and discipline of night shift staff.
• Reassign staff if required to ensure adequate coverage in all critical areas.
• Report absenteeism or misconduct to HR and the Administrator.

4. Emergency Handling

• Take charge in case of any medical or non-medical emergencies.
• Ensure immediate coordination with concerned consultants and emergency teams.

5. Safety and Security

• Ensure proper functioning of security personnel and CCTV monitoring.
• Handle incidents like patient aggression, theft, or safety breaches as per protocol.

6. Reporting and Documentation

• Maintain a detailed night shift report mentioning key activities, incidents, and patient updates.
• Submit handover reports to the morning administrative team.

7. Facility Management

• Ensure cleanliness, availability of utilities, and maintenance of equipment during the night.
• Coordinate with housekeeping, maintenance, and biomedical teams as needed.

Qualifications and Experience:

• Bachelor s or Master s Degree in Hospital Administration, Healthcare Management, or a related field.
• Minimum

  5 years

  of experience in hospital operations, preferably with night shift or supervisory experience.
• Strong leadership, communication, and problem-solving skills.
• Ability to handle pressure and make quick decisions in emergencies.