Operations Manager

6 years

0 Lacs

Posted:2 hours ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Role : Operations Manager


Location:

Role Type:


About the Role


We are looking for a data-driven Operations Manager to manage day-to-day delivery, improve student experience, and drive operational excellence at Codeyoung. The role requires strong analytical skills, problem-solving ability, and team management experience.


Key Responsibilities

class operations, student attendance, and SLAs.

attendance drops, high refunds, or low satisfaction.

weekly/monthly insights

Scheduling, Mentor Management, Support, and Product teams

SOPs

escalations and ensure high student/parent satisfaction.

et clear KPIs, and address low performance effectively.


Requirements

3–6 years of experience

1 year of experience in team handling.

• Strong analytical and Excel/Google Sheets skills.

• Experience in working with KPIs and performance metrics.

• Excellent communication and stakeholder management.

• Ability to handle pressure and solve problems quickly.


What We Look For

• Ownership, attention to detail, and a continuous improvement mindset.

• Ability to understand data, derive insights, and drive action.

• Customer-first thinking.

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