Operations Manager

About ACA:

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.

Position Summary

Job Duties

1. Establish and develop the necessary organizational structure, processes, risk management systems, and controls that are appropriately sized for the office.
2. Coordinate with local vendors and service providers to support the ongoing operations of the office.
3. Prepare and submit monthly budget projections and forecasts to the Country Head.
4. Oversee the daily operations of the Pune office.
5. Evaluate the performance and productivity of office staff.
6. Administer and enforce ACA office standards of practice, policies, procedures, and workplace culture.
7. Build, develop, monitor, and maintain workflows across the office.
8. Collaborate with the Country Head to support & implement growth strategies that align with ACAs goals.
9. Leverage local networks to identify and pursue business growth opportunities.
10. Implement strategies to enhance key operational metrics, such as utilization, productivity, employee retention, recruitment, client turnaround times, and quality of office services.
11. Engage with business partners at a strategic level by conceptualizing, agreeing on, and driving initiatives that add value to the business.
12. Initiate programs to improve employee engagement, empowerment, career development, and enhance employee experience.

Required Education and Experience

12-15 years of experience from a consulting and operations background

Required Skills and Attributes

1. Ability to manage the operations function from a strategic perspective.
2. Capacity to exercise discretion and make independent judgments on significant matters.
3. Demonstrated professional integrity.
4. Dependable, flexible, and adaptable to new ACA initiatives and changing client needs.
5. Ability to work effectively in a fast-paced, small-team environment.
6. Capacity to work independently, multitask, and prioritize tasks effectively.
7. Willingness to take an active role in developing processes from the ground up.
8. Highly motivated and goal-oriented; proactive in pursuing personal education and career advancement; volunteers for and shows initiative on internal and external projects and tasks.
9. Committed to upholding ACA s high-quality and customer service standards.
10. Strong organizational and problem-solving skills with keen attention to detail.
11. Proficient in management, analytics, and interpersonal skills.
12. Excellent oral and written communication skills.
13. Knowledge of local regulatory and compliance procedures.