Job
Description
Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Sr. Associate Director, Service Management In this role you will: Oversee end-to-end health of control environment which could encompass Cyber, Cloud, Architecture & Data, Systems Engineering, and IT Infrastructure globally Instigate & manage initiatives to drive improvements to the Resilience of the Technology control environment Partner with the CIO management team and other IT control owners to create effective design, monitoring, and remediation of control measures. Ensure the appropriate application of policies control standards and procedures. Lead cross-functional resilience governance initiatives, ensuring clear roles, responsibilities, and accountability across IT and business teams. Ensure alignment between resilience, cybersecurity, and operational risk management frameworks to create a unified resilience approach. Demonstrate a high degree of knowledge across the following frameworks and methodologies covering IT Risk (risk assessment, control frameworks and KCI s, Issue/Action management), Software Development Lifecycle (Agile, DevOps, Business Transformation Framework, Project Management), and IT Service Management. Knowledge and experience within Retail, Wealth & Private Banking (products, services, infrastructure) helpful but not required. Understand how IT controls and relate to business risk, and how control remediation mitigates residual risks for Wealth and Personal Banking. Ability to drill down to root cause and write/review clearly articulated risk documentation. Able to analyze complex situations, influence strategies with practical, effective solutions. Understanding of application and technology control design e.g. SOX testing, payments security, PCI etc. Requirements To be successful in this role you should meet the following requirements: Total 14+ years of experience preferably within an IT risk management related role. Relevant working experience in Financial Services industry or IT / Risk Consultancy, or Audit. Strong knowledge of Non-Financial Risk and Information, Technology & Cyber controls. Persistent, resilient, and resourceful; able to adapt to a complex and dynamic organisational environment. Effective use of collaboration tools such as Sharepoint, Confluence, JIRA, and OneNote. Knowledge of HSBC corporate systems used by IT risk management, e.g. HELIOS, ARAMIS, EIM, PLADA COMET, SCOTT would be plus. Degree in information security, computer science or computer engineering qualifications desirable You ll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
