Operations Leader

As an Operations Leader (Backoffice) with 7-10 years of experience in Ecommerce Operations, you will play a crucial role in overseeing the back-office operations. You should be flexible to work both from the office and at home, including night shifts. Your key responsibilities will include: - Working under pressure and meeting strict deadlines. - Demonstrating proficiency in Microsoft Excel and Word. - Communicating effectively verbally and in writing to provide clear direction to team members, observe performance, and encourage improvement. - Interviewing, selecting, training, supervising, evaluating, counseling, and administering disciplinary procedures for Front Office team members. - Actively participating in training the team through formal training sessions and on-the-job training to maintain a consistent standard. - Effectively dealing with internal and external customers, demonstrating patience, tact, and diplomacy to resolve conflicts and collect accurate information. - Utilizing strong interpersonal, organization, and supervisory skills to accomplish tasks efficiently even under pressure. No additional details of the company are provided in the job description.,