Operations Leader

As an Operations Leader (Backoffice) with 7-10 years of experience in Ecommerce Operations, you will play a crucial role in ensuring the smooth functioning of operations. You should be prepared to work in both office and home settings, including night shifts. Key Responsibilities: - Work efficiently under pressure and meet strict deadlines. - Demonstrate proficiency in Microsoft Excel and Word. - Communicate clearly and effectively with team members, providing guidance, monitoring performance, and fostering improvement. - Interview, hire, train, supervise, evaluate, counsel, and implement disciplinary actions for Front Office team members. - Conduct training sessions, both formal and on-the-job, to maintain a consistent standard among team members. - Handle internal and external customers with patience, tact, and diplomacy, resolving conflicts and collecting accurate information. - Exhibit strong interpersonal skills and effective organizational and supervisory abilities. - Maintain proficiency in task completion and work effectively under pressure, especially during busy periods. Qualifications Required: - Bachelor's degree in a related field preferred. - 7-10 years of experience in Ecommerce Operations, particularly in a back office role. - Flexibility to work in varying settings and duty hours, including night shifts. - Excellent communication skills, both verbal and written. - Strong leadership and team management abilities. - Proficiency in Microsoft Excel and Word. - Ability to handle stressful situations and work effectively under pressure. This job offers an exciting opportunity to lead and contribute to the success of operations in a dynamic Ecommerce environment.,