Operations Lead

Lead - Operations
Number of Openings: 1 Work Location: Bangalore We are seeking a strategic and results-oriented individual to lead the operations team and optimise all aspects of our daily business functions.

Responsibilities

• Lead the operations team to ensure daily business operations and TAT
• To ensure timely disbursements, cancellations, refunds and payments
• Streamline operational processes and optimise workflows to enhance efficiency, reduce costs, and improve overall productivity.
• Provide effective leadership and guidance to the operations team, fostering a culture of collaboration, accountability, and continuous improvement.
• Identify and mitigate operational risks, implementing robust controls and procedures to safeguard the company's interests.
• Collaborate with the technology team to implement and optimise operational systems and tools, leveraging technology to drive operational excellence.
• Adopt a customer-centric approach, ensuring a seamless and positive experience for our clients at every touchpoint.
• Establish KPIs and metrics to measure operational performance, Analyse data to identify areas for improvement and drive actionable insights.
• Create and maintain relevant dashboards. Present them to senior management periodically.
• Communicate effectively with internal stakeholders, providing regular updates on operational performance, initiatives, and challenges.
• Ensure seamless operations w.r.t transactions pertaining to co-lending partners
• Promote a culture of continuous improvement, encouraging innovation and creativity within the operations team to drive business growth

Desired Skills

• Experience 5-8 years, preferably in banks/NBFCs/Fintech
• Understanding and expertise on backend and frontend operations of loan systems LOS & LMS
• Team-handling experience
• Proficiency in excel
• Any graduate