Operations Head (South India)

The Operations Head is responsible for providing strategic business direction and alignment to influence franchise owners in maximizing profitability of their portfolio, while ensuring store operating procedures are in line with brand standards. You will communicate performance expectations to locations and franchisees within your assigned area based on the company's KPIs and metrics. Identifying operational opportunities for growth and providing training to enhance locations will be key to implementing business expansion. Your main responsibilities will include: - Offering operational and food safety guidance and education during restaurant visits, utilizing the PBE model for quarterly evaluations. - Documenting adherence to Company compliance standards, highlighting improvements, areas for growth, and providing guidance for enhancement during coaching sessions. - Evaluating restaurant performance against company policies, analyzing sales and cost data, and offering personalized direction for improvement. - Conducting regular business reviews with franchisees to assess growth potential and areas for enhancement. - Coaching and guiding franchisees towards achieving individual store and territory objectives. - Providing support to franchisees in expanding their business locally and through online sales and delivery. - Establishing Territory Relations by visiting all assigned restaurants quarterly, communicating with franchisees through various channels, and striving to be recognized as a valuable asset and leader in the field. - Assisting the Territory Director and shared services team with site reviews by conducting customer intercepts during all reviews within the assigned area. - Offering direction and proficiency to franchisees and staff regarding New Store Openings & Transfer Training Hours. The ideal candidate will possess: - Bachelor's Degree in Business, Communications, Business Analysis, or related field (preferred). - 3+ years of restaurant experience (preferred). - Ability to learn technology initiatives and share knowledge with others. - Strong written and verbal communication skills. - Problem-solving and business analysis capabilities. - Detail-oriented with a hands-on approach during restaurant visits, able to work effectively within a team. - Autonomous work style with a high level of professionalism. This is a full-time position with rotational shifts and weekend availability required. The role is based in Dwaraka Nagar, Visakhapatnam - 530016, Andhra Pradesh. A Bachelor's degree is preferred, along with at least 5 years of experience in hotel management. Knowledge of Hindi, English, and Telugu languages is preferred. If you are a proactive and results-driven individual with a passion for operational excellence and franchise management, we encourage you to apply for this exciting opportunity.,