The Operations Head will provide strategic business direction and alignment in order to influence franchise owners in maximizing profitability of their portfolio and help to align store operating procedures to brand standards. This role will communicate the expected performance level of the locations and franchisees within their assigned area in relation to the company's KPIs and metrics. They will implement business growth by identifying potential operational opportunities for improvement and provide training to strengthen locations. Position responsibilities include but are not limited to: Provide operational and food safety guidance and education during restaurant visits: Consistently evaluate restaurants using the PBE model on a quarterly basis. Document adherence to Company compliance standards, improvements made, areas of opportunity and direction on how to improve, if needed during coaching sessions. Evaluate how the restaurant is performing compared to company policies and procedures, analyze sales and cost data and provide specific customized direction to improve in these areas. Review franchisees portfolio and have regularly scheduled business reviews to see growth potential and areas of opportunity. Coach and counsel franchisees to reach individual store and territory goals. Provide guidance to franchisees to grow their business both within the local community in store and though online sales and delivery. Build Territory Relations by visiting all assigned restaurants at least quarterly depending on performance level, communicating with franchisees via voicemail, e-mail, territory meetings, individual franchise meetings and written communications. Gains respect from franchisees to be recognized as an asset to the business and leader in the field. Assist Territory Director and shared services team with site reviews by conducting three-day parts of customer intercepts for all reviews within assigned area Provide direction and proficiency to franchisees and staff with regard to New Store Openings & Transfer Training Hours The successful candidate will have: Bachelor's Degree in Business, Communications, Business Analysis or related field preferred. 3+ years of restaurant experience preferred. The ability to learn technology initiatives and cascade this knowledge to others. Excellent written and verbal communication, Ability to solve problem and business analysis skills. High degree of detail orientation and ability to work within a team, hands on approach during in restaurant visits. Must also be able to work autonomously and be professional. Job Type: Full-time Pay: From ₹25,000.00 per month Schedule: Rotational shift Weekend availability Ability to commute/relocate: Dwaraka Nagar, Visakhapatnam - 530016, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: Hotel management: 5 years (Required) Language: Hindi, English, Telugu (Preferred)
The Operations Head is responsible for providing strategic business direction and alignment to influence franchise owners in maximizing profitability of their portfolio, while ensuring store operating procedures are in line with brand standards. You will communicate performance expectations to locations and franchisees within your assigned area based on the company's KPIs and metrics. Identifying operational opportunities for growth and providing training to enhance locations will be key to implementing business expansion. Your main responsibilities will include: - Offering operational and food safety guidance and education during restaurant visits, utilizing the PBE model for quarterly evaluations. - Documenting adherence to Company compliance standards, highlighting improvements, areas for growth, and providing guidance for enhancement during coaching sessions. - Evaluating restaurant performance against company policies, analyzing sales and cost data, and offering personalized direction for improvement. - Conducting regular business reviews with franchisees to assess growth potential and areas for enhancement. - Coaching and guiding franchisees towards achieving individual store and territory objectives. - Providing support to franchisees in expanding their business locally and through online sales and delivery. - Establishing Territory Relations by visiting all assigned restaurants quarterly, communicating with franchisees through various channels, and striving to be recognized as a valuable asset and leader in the field. - Assisting the Territory Director and shared services team with site reviews by conducting customer intercepts during all reviews within the assigned area. - Offering direction and proficiency to franchisees and staff regarding New Store Openings & Transfer Training Hours. The ideal candidate will possess: - Bachelor's Degree in Business, Communications, Business Analysis, or related field (preferred). - 3+ years of restaurant experience (preferred). - Ability to learn technology initiatives and share knowledge with others. - Strong written and verbal communication skills. - Problem-solving and business analysis capabilities. - Detail-oriented with a hands-on approach during restaurant visits, able to work effectively within a team. - Autonomous work style with a high level of professionalism. This is a full-time position with rotational shifts and weekend availability required. The role is based in Dwaraka Nagar, Visakhapatnam - 530016, Andhra Pradesh. A Bachelor's degree is preferred, along with at least 5 years of experience in hotel management. Knowledge of Hindi, English, and Telugu languages is preferred. If you are a proactive and results-driven individual with a passion for operational excellence and franchise management, we encourage you to apply for this exciting opportunity.,
As the Operations Head, you will play a crucial role in providing strategic business direction and alignment to influence franchise owners in maximizing profitability within their portfolio. Your key responsibilities will include: - Providing operational and food safety guidance and education during restaurant visits, consistently evaluating restaurants using the PBE model quarterly. - Documenting adherence to Company compliance standards, identifying areas of improvement, and providing specific direction for enhancement during coaching sessions. - Evaluating restaurant performance based on company policies, analyzing sales and cost data, and offering customized direction for improvement. - Reviewing franchisees" portfolios, conducting business reviews to identify growth potential and areas for improvement. - Coaching and counseling franchisees to achieve individual store and territory goals. - Guiding franchisees in expanding their business within the local community and through online sales and delivery. - Building Territory Relations by visiting all assigned restaurants quarterly, communicating effectively with franchisees via various channels. - Assisting Territory Director and shared services team with site reviews by conducting customer intercepts during all reviews within the assigned area. - Providing direction and proficiency to franchisees and staff regarding New Store Openings & Transfer Training Hours. Qualifications required for this role include: - Bachelor's Degree in Business, Communications, Business Analysis, or related field preferred. - 3+ years of restaurant experience preferred. - Ability to learn technology initiatives and effectively communicate this knowledge to others. - Excellent written and verbal communication skills. - Strong problem-solving and business analysis skills. - High attention to detail and ability to work within a team, with a hands-on approach during restaurant visits. - Ability to work autonomously and maintain a professional demeanor. *Additional Details:* The company is located in Dwaraka Nagar, Visakhapatnam - 530016, Andhra Pradesh. The successful candidate must be willing to reliably commute or plan to relocate before starting work. *Job Type:* Full-time *Schedule:* - Rotational shift - Weekend availability *Education:* Bachelor's (Preferred) *Experience:* Hotel management: 5 years (Required) *Language:* Hindi, English, Telugu (Preferred),