Operations Head - Managed Security Services

As the Head of Operations for the Managed Services vertical at MitKat Advisory Pvt. Ltd., you will play a crucial role in overseeing the staffing and operations functions of the organization. MitKat Advisory Pvt. Ltd. is a well-established Consulting firm with a strong presence in India, Singapore, London, UAE, and Indonesia. Your primary responsibility will be to ensure the smooth functioning of the operations, create a positive work environment, and drive the efficiency, success, and growth of the team members. Your key responsibilities will include: - Talent acquisition, onboarding, and HR operations such as attendance, leave management, and data accuracy. - Ensuring compliance with background verification, insurance, and managing the employee lifecycle from induction to engagement. - Monitoring process health and aligning support systems effectively. - Acting as the Client SPOC and managing client accounts. - Tracking KPIs/SLAs, conducting business reviews, and resolving issues efficiently. - Overseeing proposals, contracts, and invoices. - Engaging proactively with clients and handling escalations effectively. - Leading strategic projects focused on automation, HRMS tools, and dashboard development. - Designing lifecycle processes for large field teams and implementing admin standardization and training plans. - Collaborating with leadership on organizational development initiatives. The ideal candidate for this role should possess: - An MBA in HR with HR certifications such as SHRM or CIPD. - More than 10 years of experience in operations/delivery within staffing-intensive industries. - Strong skills in stakeholder, client, and team management. - Experience in managing multi-client setups, backend operations, and implementing automation solutions. If you are passionate about contributing to a fast-growing business, enjoy working in a collaborative and innovative environment, and are committed to professional growth, we encourage you to apply for this exciting opportunity. Please share your CV with us at purvi.poojari@mitkatadvisory.com and careers@mitkatadvisory.com.,