Operations Head for E-Commerce Agency- Amazon Agency

Job Description: Operations Head - Digital Commerce & Amazon Strategy Reporting To: CEO Experience: 6-10 years About SW Cybernetics: At SW Cybernetics, we are on a mission to power digital-first growth for brands through intelligent marketing, deep platform expertise, and data-backed strategy. We specialize in Amazon Growth Acceleration, D2C marketing, automation, and high-performance advertising. Position Overview: We are hiring a seasoned Operations Head who can bridge the gap between strategy and execution-someone with deep technical experience in Amazon platforms and digital commerce, and the ability to lead teams, interface with clients, and drive end-to-end delivery excellence. Key Responsibilities: Operational Leadership: - Lead execution of client deliverables across Amazon & eCommerce projects. - Build SOPs, delivery frameworks, and automation workflows. - Manage internal teams: ads, creatives, content, analytics, tech, and accounts. Amazon Strategy & Execution: - Oversee Amazon client success - listings, PPC, A+ content, compliance. - Solve technical Seller Central/Vendor Central issues. - Optimize Sponsored Ads (SP, SB, SD) with precision. Client Management: - Lead client communications and strategic reviews. - Translate client challenges into roadmaps. - Present business reviews and growth strategies. Data & Technical Oversight: - Analyze campaign data using Amazon Ads Console, Excel, and BI tools. - Collaborate on backend automation and API integrations. - Leverage Helium 10, Brand Analytics, and SellerApp. Who You Are: - 6+ years in Amazon operations or eCommerce strategy. - 2+ years managing cross-functional teams. - Expert in Amazon platforms, client management, and analytics. - Strong communication and strategic problem-solving skills. Bonus Skills: - Experience with tools like Pacvue, Perpetua, DataHawk. - Familiarity with global Amazon marketplaces. - Knowledge of Shopify, D2C funnels, automation tools. Why SW Cybernetics: - Join a high-growth, innovation-first digital company. - Work with leading brands on real Amazon growth challenges. - Lead and shape the operations vision. - Flexible working style and direct access to leadership. Job Types: Full-time, Permanent Pay: From ₹60,000.00 per month Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person