Operations Executive

Role & responsibilities

• Perform daily reconciliation between Visa/Mastercard settlement files, switch data and customer ledger.
• lnvestigate and resolve reconciliation mismatches, including partial settlements, late settlements, and duplicate trnsactions.
• Process and manage refunds, chargebacks, and reversals as per Visa/Mastercard dispute resolution rules.
• Monitor and resolve customer service tickets related to transaction issues, failed loads, ATM disputes, and balance mismatches.
• Prepare and submit settlement reports, income calculations (markup/interchange), and MIS dashboards to internal and external stakeholders.
• Coordinate with Settlement banks, Switch and card networks for transaction verification and resolution.
• Maintain and track revenue accounting from forex markups and interchange fees.
• Generate Visa/Mastercard reports and ensure compliance with network and RBI regulatory requirements.
• Manage exception reporting and escalate unresolved issues to appropriate teams.
• Ensure TAT and SLA adherence for all reconciliation and dispute cases.

Requirements

• 3-5

  years in cards operations, preferably in

  Forex

  Card

  programs,

  with hands-on experience in Visa/Mastercard

  reconciliation,

  chargebacks,

  Recon

  &

  settlement.

• Knowledge of CMS, reconciliation tools, and ticketing platforms (e.g., JIRAj.
• Familiarity with RBI and network guidelines related to cross-border transactions and forex cards.
• Proficiency in MS Excel and handling large volumes of transactional data with accuracy.
• Good understanding of GL entries, card network flows, and transaction lifecycle.
• Excellent communication skills verbal and written.
• Strong analytical and problem-solving skills with an eye for detail.
• Ability to work independently and meet tight deadlines.

Preferred Skills

• Prior experience in a FinTech, bank, or payment processing

  environment.

• Exposure to

  income

  accounting,

  FX

  mark-up

  calcuation,

  and

  interchange

  billing.
• Hands-on with Visa Online, Mastercard Connect portals for daily file management.