Operations Executive

We are looking for a dedicated Operations Executive to join our team in Chennai. The ideal candidate will be responsible for managing order deliveries, ensuring customer satisfaction, handling RFQs, and supporting business development efforts—all while maintaining compliance with company SOPs and local regulations. Key Responsibilities:* Handle order deliveries and submit daily reports* Manage RFQs, customer queries, and complaints (24/7 availability)* Ensure high customer satisfaction (Target NPS ≥ 70%)* Follow all SOPs and port/local regulations* Support sales and BD teams with new customer development* Manage purchasing and provide accurate quotations* Operate through the ShipsKart platform and ensure its compliance as per the defined SOPs* Reviewing, comparing, analysing and approving products and services for purchasing.Requirements:* Graduate with 3+ years of experience in procurement and/or warehouse operations* Experience in the FMCG (groceries, frozen food, etc.) sector.* Good communication skills. Ability to communicate in Hindi .* Preference to candidates from the shipping industry.* Capable of building and maintaining robust relationships with vendors, service providers and clients.* Must have good time management skills.Location: Madhavaram, Chennai, Tamil NaduSalary : Upto 4.0 LPAJoining : ImmediateInterested candidates meeting the above mentioned criteria can share their CV on hr@shipskart.com and vinita@shipskart.com.