Operations Executive Reconciliation & Settlement (Forex Card Program)

Role Overview: You are a detail-oriented and experienced Operations Executive responsible for managing reconciliation and settlement processes for a Forex Card program. Your main tasks involve ensuring end-to-end transaction validation across Visa/Mastercard networks, switch systems, and internal Customer balance ledgers. This includes handling reconciliation, settlement with the Bank based on network reports, customer refunds, chargebacks, dispute resolution, exception management, revenue tracking, and regular reporting. Key Responsibilities: - Perform daily reconciliation between Visa/Mastercard settlement files, switch data, and customer ledgers. - Investigate and resolve reconciliation mismatches, process refunds, chargebacks, and reversals following Visa/Mastercard dispute resolution rules. - Monitor and resolve customer service tickets related to transaction issues, failed loads, ATM disputes, and balance mismatches. - Prepare and submit settlement reports, income calculations, and MIS dashboards to internal and external stakeholders. - Coordinate with Settlement banks, Switch, and card networks for transaction verification, track revenue accounting from forex markups and interchange fees, and ensure compliance with network and RBI regulatory requirements. Qualifications Required: - Bachelor's degree in Commerce, Finance, Accounting, or a related field. - 3-5 years of experience in cards operations, preferably in Forex Card programs. - Hands-on experience in Visa/Mastercard reconciliation, chargebacks, Recon & settlement, and knowledge of CMS, reconciliation tools, and ticketing platforms. - Familiarity with RBI and network guidelines related to cross-border transactions and forex cards. - Proficiency in MS Excel, GL entries, card network flows, and transaction lifecycle. - Excellent communication skills, strong analytical and problem-solving skills. - Ability to work independently and meet tight deadlines. Additional Company Details: This is a full-time position with compensation as per industry standards. If you meet the requirements and are interested in this opportunity, please send your updated resume.,