Operations Executive Reconciliation & Settlement (Forex Card Program)

As an Operations Executive specializing in Reconciliation & Settlement for the Forex Card Program, your role involves managing the end-to-end transaction validation process across Visa/Mastercard networks, switch systems, and internal Customer balance ledgers. You will be responsible for various tasks including reconciliation, settlement with the bank based on network reports, customer refunds, chargebacks, dispute resolution, exception management, revenue tracking, and regular reporting. Key Responsibilities: - Perform daily reconciliation among Visa/Mastercard settlement files, switch data, and customer ledger. - Investigate and resolve reconciliation mismatches such as partial settlements, late settlements, and duplicate transactions. - Process and manage refunds, chargebacks, and reversals following Visa/Mastercard dispute resolution rules. - Monitor and resolve customer service tickets related to transaction issues, failed loads, ATM disputes, and balance discrepancies. - Prepare and submit settlement reports, income calculations (markup/interchange), and MIS dashboards to internal and external stakeholders. - Coordinate with Settlement banks, Switch, and card networks for transaction verification and resolution. - Maintain and track revenue accounting from forex markups and interchange fees. - Generate Visa/Mastercard reports and ensure compliance with network and RBI regulatory requirements. - Manage exception reporting and escalate unresolved issues to appropriate teams. - Ensure TAT and SLA adherence for all reconciliation and dispute cases. Qualifications Required: - Bachelor's degree in Commerce, Finance, Accounting, or a related field. - 3-5 years of experience in cards operations, preferably in Forex Card programs, with hands-on experience in Visa/Mastercard reconciliation, chargebacks, Recon & settlement. - Knowledge of CMS, reconciliation tools, and ticketing platforms (e.g., JIRA). - Familiarity with RBI and network guidelines related to cross-border transactions and forex cards. - Proficiency in MS Excel and handling large volumes of transactional data with accuracy. - Good understanding of GL entries, card network flows, and transaction lifecycle. - Excellent communication skills - verbal and written. - Strong analytical and problem-solving skills with an eye for detail. - Ability to work independently and meet tight deadlines. Note: No additional details about the company were provided in the job description.,