Operations Executive

As an Operations Executive at Headphone Zone, you play a crucial role in ensuring that every order placed on Headphone Zone is delivered seamlessly and on time to our customers. Your responsibilities include coordinating with warehouse and logistics teams to maintain accurate inventory, impeccable packaging, and smooth shipments. Your attention to detail is key in ensuring that each customer receives their order in perfect condition, ready to rediscover their favorite music. Your daily tasks involve managing e-commerce order processing through Shopify, overseeing warehouse operations, tracking inventory levels, coordinating with logistics partners, handling exceptions like delays and returns, collaborating with the Customer Happiness team, maintaining packaging quality, supporting inventory audits, and utilizing tools like Shopify, Google Workspace, Slack, and Notion. We welcome freshers who are proactive, while 1-2 years of experience in e-commerce operations, logistics, or supply chain is a bonus. Strong organizational skills, adaptability to fast-paced environments, and an alignment with our core values of doing things the right way, continuous learning, taking ownership, and serving with respect are essential for this role. Familiarity with Shopify, Google Workspace, Slack, Notion, and being based in Mumbai for a full-time, in-office role at our HQ in Andheri West are additional requirements. Headphone Zone fosters a culture where individuals are encouraged to excel through curiosity, ownership, and a commitment to continuous improvement. Titles are not prioritized; instead, emphasis is placed on your mindset, learning ability, and contributions. If you value craftsmanship, personal growth, and thrive in a dynamic, unstructured environment focused on helping people rediscover music, you'll find a perfect fit here. Joining Headphone Zone means becoming part of a dedicated team that values quality, community, and curiosity over mere sales. You'll have the autonomy to own your work, learn continuously, and contribute to a team that prioritizes customer service and genuine passion for music. If you resonate with our values of treating customers with respect, enhancing music experiences, and thriving in a culture built on trust and hard work, Headphone Zone is the ideal place for you. To apply for this role, click "Apply" and share your interest with us. We look forward to hearing from individuals who are enthusiastic about making a difference in the world of music.,