Operations Executive- First Mile

About Dentalkart

Dentalkart is India’s leading online dental marketplace, empowering dental professionals with access to high-quality equipment, materials, and supplies. Driven by innovation, efficiency, and customer satisfaction, we make dental procurement simple, transparent, and reliable.

Role Overview

First Mile Logistics Executive

Key Responsibilities

• Track shipments from

  packing to dispatch

  , ensuring smooth movement through every stage of the first-mile process.
• Monitor

  on-time pickup

  of shipments from vendors and warehouses.
• Coordinate with

  courier partners

  to ensure timely pickup and connection to the next leg of delivery.
• Continuously monitor

  logistics dashboards and partner portals

  to track live shipment status and performance metrics.
• Work closely with

  warehouse and operations teams

  to resolve first-mile issues such as missed pickups, delays, RTOs, or connection problems.
• Maintain

  daily pickup performance reports

  , including delay reasons, exceptions, and escalations.
• Support and execute

  RTO inbound processes

  , including receiving shipments, system updates, and documentation.
• Identify and report

  process gaps

  , suggesting improvements for higher operational efficiency and accuracy.
• Ensure strict adherence to

  company SOPs and SLAs

  in all logistics activities.

Preferred Skills & Qualifications

• Graduate in

  Logistics, Supply Chain, or Operations Management

  (preferred).
• 1–3 years of experience in

  first-mile or logistics operations

  (e-commerce or courier background preferred).
• Strong understanding of

  NDR, RTO, DTO, and connection processes

  .
• Proficient in

  MS Excel, Google Sheets

  , and logistics tracking systems.
• Excellent coordination, communication, and problem-solving skills.