Operations Executive

General Skills Required 1. Understanding of the travel industry 2. Good written and oral communication skills - Speak clearly and persuasively in positive or negative situations; gets clarification; respond to queries 3. Maintain record of communication with guests, vendors. 4. Good negotiation skills 5. Time management 6. Business acumen - understand implication of decisions, changes, learn about market and competition. 7. Good computer and social media skills Operations Role Requirement 1. Synthesise diverse information, understand itineraries, trip plans and prepare schedule of activities 2. Regular updating of schedules and activity chart. 3. Follow up with hotels / cab agencies etc to ensure timely deliveries (reconfirming hotel bookings, pick up timings etc) 4. Friendly follow up with guests for payments 5. Update the guests regarding the trip activities and plans 6. Coordinate with hotels / vendors for B2B rates (negotiate ), bookings 7. Maintain/update records of payments (guests, vendors, external). 8. Follow up with vendors for invoices , refunds and reconciling the records. 9. Maintain the database of vendors / rates etc. This is a role that requires commitment and engagement. The timings would depend on various trips happening at one point of time and hence the Operations executive will have to available based on trip/ customer requirements. Perks & Benefits Be able to travel as part of groups