Operations Executive

Company Description

Agni 108

authentic, ethical spiritual solutions

Role Description

This is a full-time, on-site role for a Telesales Specialist based in Gurgaon, Haryana. The Telesales Specialist will be responsible for making outbound calls to prospective clients, demonstrating knowledge of products and services, generating leads, and converting sales opportunities. Additional responsibilities include providing excellent customer service, addressing inquiries, and maintaining accurate records of interactions and sales activities.

Key Responsibilities:

• Coordinate pooja bookings: align schedules of priests and clients for physical or online rituals.
• Handle logistics like samagri delivery, video call setup (for digital rituals), and client instructions.
• Maintain clear, prompt communication with priests and customers.
• Troubleshoot last-minute reschedules, cancellations, or priest substitutions.

Requirements:

• Strong people skills; fluent in English and Hindi.
• Strong Customer Service and Customer Support skills to build and maintain positive client relationships
• Excellent Communication skills, both verbal and written, to clearly convey information to clients and colleagues
• Experience in logistics or operations (hospitality/event/ritual industry a plus).
• Organised, calm under pressure, and able to manage schedules efficiently.
• Proficient with Google Sheets, WhatsApp, and basic tech tools.
• Must be available full-time and work from our office.

Qualifications

• Proven ability in Sales, including lead generation, negotiation, and closing deals
• Experience providing Training and guidance to new team members or clients is a plus
• Self-motivated with the ability to work in a target-driven environment
• Proficiency in CRM software and related sales tools is preferred
• Previous experience in telesales or related fields will be an advantage