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Accenture
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Operations Engineer

Operations Engineer

Accenture

2 - 5 years

3 - 6 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

service quality operational efficiency contact center operations service delivery incident management project management operations management performance monitoring team management production process management troubleshooting sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Project Role Operations Engineer

Project Role Description Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills Cloud Contact Center Operations

Good to have skills NA
Minimum 7.5 year(s) of experience is required

Educational Qualification 15 years full time education
SummaryAs an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. A typical day involves collaborating with various teams to ensure seamless service delivery, troubleshooting issues, and implementing solutions to enhance operational efficiency. You will engage with stakeholders to understand their needs and provide insights that drive improvements in service quality and performance. Your role will also include monitoring system performance and ensuring compliance with established service level agreements, all while fostering a collaborative environment that encourages innovation and continuous improvement.
Roles & Responsibilities:

Expected to be an SME.

Collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Facilitate training and knowledge sharing sessions to enhance team capabilities.

Monitor and analyze operational metrics to identify areas for improvement.
Professional & Technical Skills:

Must To Have Skills:

Proficiency in Cloud Contact Center Operations.

Good To Have
Skills:

Experience with cloud-based communication platforms.

Strong understanding of operational processes and service delivery frameworks.

Familiarity with incident management and problem resolution techniques.

Experience in performance monitoring and reporting tools.
Additional Information:

The candidate should have minimum 7.5 years of experience in Cloud Contact Center Operations.

This position is based at our Bengaluru office.

A 15 years full time education is required.
Qualification 15 years full time education

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Operations Engineer