Operations & customer experience Intern

Role: Operations & Customer experience Intern

Industry Type: Consumer Electronics & Appliances.

Department: Customer Success, Service & Operations.

Employment Type: Internship

Duration: 3 months ( Full time Opportunity)

Stipend: 10000 Rs./month

About Company:

Frootle India Private Limited is a leading partner for international brands in Lifestyle, Wellness, Home & Kitchen, Power and Entertainment appliances category for India Subcontinent. Some of the well-known brands are -

1. Ecovacs - Robotic Vacuum Cleaners.

2. Kuvings - Cold press Juicers, Blenders.

3. Coway - Air purifiers.

4. InstantBrands - Electric Pressure Cooker and Air Fryer.

5. EcoFlow - Portable Power Stations & home backup solution.

6. XGIMI - Smart Portable Projectors.

7. Laifen - Smart Hair Dryers.

8. Cosori - Air Fryers.

9. Levoit - Air Purifiers.

10. Laura Star - Steam and Iron.

Website: https://frootleindia.com/

We provide customers on-site service in more than 60 cities, the day-to-day planning and

executive interaction of field service engineers is managed by the Customer Experience &

Workforce Management team.

Role & Responsibilities:

Planning and Coordination:

• Develop daily, weekly, and monthly plans for field operations to meet organizational goals.
• Coordinate with various departments to ensure seamless integration of field activities With overall business strategies.
• Implement efficient routing and scheduling for field executives to maximize
• productivity and minimize travel time.

Team Management:

• Supervise and lead a team of field executives, providing guidance, support, and
• training as needed.
• Monitor and evaluate individual and team performance, implementing improvements
• and addressing any issues that may arise.

Customer Experience:

• Enhance the customers interest by attending and understanding their service requirements.
• Collecting and assessing feedback of your team from customers, ensuring the best service level.
• Build a satisfactory customer experience by collaborating with concerned teams.

Communication:

• Act as a bridge between field executive and higher management, conveying important information, updates, and feedback.
• Build clear communication channels within the field team to enhance collaboration and information flow.

Quality Control:

• Implement and monitor quality control measures to ensure that field activities adhere to established standards and procedures.
• Conduct regular audits and assessments to identify areas for improvement.

Problem Resolution:

• Address and resolve any issues or challenges that arise during field operations promptly and effectively.
• Collaborate with relevant stakeholders to implement solutions and preventive measures.

Qualifications:

• Bachelor's degree or pursuing in Business Administration, Operations Management, or any other field.
• Excellent communication in English and interpersonal abilities.
• Familiarity with basic software tools such as Microsoft Office (Excel, PowerPoint) and any other tools relevant to the industry.
• Understanding of Google Maps and ability to use it optimally.
• Understanding of different geographies of India and cities.

Benefits:

• Paid training period & hands on training.
• Paid sick leaves.

Job Types: Full-time, Internship
Contract length: 3 months

Pay: ₹5,000.00 - ₹10,000.00 per month

Language:

• English (Required)

Location:

• Ghatkopar, Mumbai, Maharashtra (Required)

Work Location: In person