Operations & customer experience Intern

Job Description

Role: Operations & Customer experience Intern Industry Type: Consumer Electronics & Appliances. Department: Customer Success, Service & Operations. Employment Type: Internship Duration: 3 months ( Full time Opportunity) Stipend: 10000 Rs./month About Company: Frootle India Private Limited is a leading partner for international brands in Lifestyle, Wellness, Home & Kitchen, Power and Entertainment appliances category for India Subcontinent. Some of the well-known brands are - 1. Ecovacs - Robotic Vacuum Cleaners. 2. Kuvings - Cold press Juicers, Blenders. 3. Coway - Air purifiers. 4. InstantBrands - Electric Pressure Cooker and Air Fryer. 5. EcoFlow - Portable Power Stations & home backup solution. 6. XGIMI - Smart Portable Projectors. 7. Laifen - Smart Hair Dryers. 8. Cosori - Air Fryers. 9. Levoit - Air Purifiers. 10. Laura Star - Steam and Iron. Website: https://frootleindia.com/ We provide customers on-site service in more than 60 cities, the day-to-day planning and executive interaction of field service engineers is managed by the Customer Experience & Workforce Management team. Role & Responsibilities: Planning and Coordination: Develop daily, weekly, and monthly plans for field operations to meet organizational goals. Coordinate with various departments to ensure seamless integration of field activities With overall business strategies. Implement efficient routing and scheduling for field executives to maximize productivity and minimize travel time. Team Management: Supervise and lead a team of field executives, providing guidance, support, and training as needed. Monitor and evaluate individual and team performance, implementing improvements and addressing any issues that may arise. Customer Experience: Enhance the customers interest by attending and understanding their service requirements. Collecting and assessing feedback of your team from customers, ensuring the best service level. Build a satisfactory customer experience by collaborating with concerned teams. Communication: Act as a bridge between field executive and higher management, conveying important information, updates, and feedback. Build clear communication channels within the field team to enhance collaboration and information flow. Quality Control: Implement and monitor quality control measures to ensure that field activities adhere to established standards and procedures. Conduct regular audits and assessments to identify areas for improvement. Problem Resolution: Address and resolve any issues or challenges that arise during field operations promptly and effectively. Collaborate with relevant stakeholders to implement solutions and preventive measures. Qualifications: Bachelor's degree or pursuing in Business Administration, Operations Management, or any other field. Excellent communication in English and interpersonal abilities. Familiarity with basic software tools such as Microsoft Office (Excel, PowerPoint) and any other tools relevant to the industry. Understanding of Google Maps and ability to use it optimally. Understanding of different geographies of India and cities. Benefits: Paid training period & hands on training. Paid sick leaves. Job Types: Full-time, Internship Contract length: 3 months Pay: ₹5,000.00 - ₹10,000.00 per month Schedule: Day shift Language: English (Required) Location: Ghatkopar, Mumbai, Maharashtra (Required) Work Location: In person