Operations Coordinator - Operations Excellence

Job Description

Operational Excellence: Implement strategies to enhance operational efficiency as per the approved guidelines or processes. Analyse and optimize workflows to improve productivity and reduce operational costs. Monitor compliance with operational standards and protocols, ensuring consistency across the hospital network. Collaborate with department heads to identify and resolve operational challenges. Service Standards: Monitor PSI and NPS and coordinate with Cluster Heads and Unit Heads to implement improvements. Coordinate and conduct training programs along with Unit team focused on service standards and patient centred care. Operational Processes: Coordinate and oversee daily operational activities and challenges, MIS to ensure seamless hospital operations. Track and report on operational performance metrics, identifying areas for improvement. Performance Monitoring: Track key performance indicators (KPIs) related to operational efficiency, service excellence, and project success. Prepare and present reports to senior management on operational performance and project outcomes. Develop and implement action plans based on performance data to drive continuous improvement. Job Specifications: Highest Qualification: Masters in Hospital Management/Administration Work Experience: 4-8 years in Healthcare