Operations Bpo Manager

1 - 6 years

6 - 8 Lacs

Posted:2 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Roles and Responsibilities

  • * Manage BPO operations to ensure efficient processing of customer requests.
  • * Monitor and analyze attrition and shrinkage rates, implementing strategies to reduce them.
  • * Develop and maintain sales processes to drive revenue growth.
  • * Collaborate with cross-functional teams to improve overall operational efficiency.

Desired Candidate Profile

  • * 1-6 years of experience in BPO operations or a related field.
  • * Strong understanding of attrition, shrinkage, and sales process management.
  • * Proven track record in reducing attrition rates through effective people management strategies.
  • CONTACT HR SHOUMIK - 9833585888

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