Job Description: HR Executive / HR Manager BPO Department: Human Resources Location: Vadodara Job Type: Full-Time Job Summary: We are looking for an experienced and proactive HR professional to join our BPO team. The ideal candidate will be responsible for managing employee recruitment, payroll and PF processes, employee engagement and retention strategies and all other HR operations. Excellent communication and management skills are essential to succeed in this role and contribute to a thriving, productive workplace. Key Responsibilities: 1. Recruitment & Talent Acquisition - Execute end-to-end recruitment for various BPO roles (voice, non-voice, technical support, etc.) - Coordinate with the team leads to understand hiring requirements and close positions within deadlines. - Organize and participate in walk-ins, campus drives, and job fairs to build a talent pipeline. - Conduct HR screening interviews and ensure smooth onboarding of selected candidates. 2. Payroll & Statutory Compliance - Manage timely and accurate payroll processing for all employees. - Handle statutory compliance including Provident Fund (PF), ESI, and professional tax. - Maintain payroll records, attendance data, and monthly salary reports. - Ensure HR operations comply with applicable labor laws and internal policies. 3. Employee Retention & Engagement - Develop and implement retention strategies to reduce employee turnover. - Conduct stay interviews, feedback sessions, and exit interviews. - Organize employee engagement activities, recognition programs, and team-building events. - Promote a positive, inclusive, and motivating work environment for all team members. 4. Communication & People Management - Serve as a point of contact for employee concerns, queries, and grievances, resolving them in a timely manner. - Maintain open and professional communication channels across teams and departments. - Coordinate with management to align HR strategies with business objectives. - Display strong interpersonal and conflict-resolution skills while managing workforce dynamics. Key Skills & Qualifications: - Bachelors/Masters degree in Human Resources, Business Administration, or related field. - 2+ years of HR experience in a BPO or similar fast-paced environment. - Proficient in payroll management and statutory compliance (PF, ESI, etc.). - Excellent verbal and written communication skills. - Strong organizational, time management, and multitasking abilities. - Working knowledge of HR software and tools (HRMS/Payroll software). Preferred Attributes: - Strong problem-solving and decision-making skills. - A positive attitude and proactive mindset. - Ability to work independently and handle confidential information responsibly. Location : Vadodara Salary : Competitive

Responsibilities: * Collaborate with cross-functional teams on strategic initiatives * Lead operations team, driving process excellence & customer satisfaction * Manage staff performance & development Annual bonus Food allowance

Operations Manager - International Chat Process We are seeking a highly motivated and experienced Operations Manager to lead our International Voice Process operations in Baroda, Pune & Mumbai. This critical role demands a proven leader with a strong background in managing large teams within a BPO environment, specifically handling international voice processes and chat processes. The ideal candidate will be adept at driving operational excellence, achieving client SLAs, maximizing revenue generation, and fostering a positive and high-performing work culture. You will be responsible for managing a team of Team Leaders, Assistant Managers, and Deputy Managers, ensuring the delivery of exceptional service and the achievement of key performance metrics. Role & responsibilities Analyze and maintain all Client Service Level Agreements (SLAs), proactively identifying and implementing improvement plans to exceed client expectations. - Cultivate and maximize strong relationships with client partners, serving as a key point of contact for operational matters. - Attend business reviews with the client, presenting performance data and strategic initiatives. - Maximize revenue generation by effectively managing operational costs and contributing to long and short-term financial projects. - This includes meticulous data collection for billable/non-billable hours, accurate forecasting, and active participation in the budgeting process. - Select, train, develop, and effectively manage the performance of direct reports (Team Leaders, Assistant Managers, Deputy Managers) and their respective teams. - This encompasses planning and assigning work, setting clear expectations, providing regular feedback, and ensuring adherence to the organizations policies and legal requirements. - Conduct regular one-on-one meetings to review individual and team performance, providing ongoing developmental coaching and guidance. - Manage and meticulously review critical operational reports, including Attendance adherence, Performance Feedback (PFP), Client scorecards, and comprehensive Metrics management reports. - Analyze trends, identify areas for improvement, and implement effective strategies to enhance performance across all key metrics. - Provide strong leadership and clear guidance to direct reports to ensure the consistent administration of company policies and standards. - Define and implement any necessary corrective actions to address performance gaps and ensure operational targets are consistently met. - Foster a positive and engaging work environment that motivates and retains top talent. - Proactively address and resolve employee relations issues in a professional and timely manner, ensuring a fair and equitable workplace. - Actively participate in cross-functional meetings involving operational support functions such as Training, HR, Quality, Workforce Management (WFM), and Talent Acquisition (TA). - Effectively review information received, collaborate to define robust action plans, and drive continuous improvement initiatives across the operation. Preferred candidate profile Bachelor's or Master's degree in a related field is preferred. - Minimum of 5+ years of overall experience. - Proven experience working in an International Voice Process within a BPO setting. - Minimum 1+ year of experience as an Operations Manager with demonstrable success in managing teams and achieving operational targets. - Must have held the role of "Ops Manager On papers" in a BPO organization. - Preferred: More than eight years of overall experience with at least two years of progressive management experience. - Demonstrated deep understanding and ability to effectively manage and improve key operational metrics. - Proven ability to coach and develop action plans that maximize individual and team performance, providing effective and constructive feedback. - Demonstrated ability to analyze existing work processes, identify inefficiencies, and implement effective improvements. - Willingness to work a flexible schedule to meet the demands of a 24/7 international operation. - Qualification: Graduate / Postgraduate

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