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iOPEX
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Operations And Project Manager

Operations And Project Manager

8 - 12 years

|

15 - 25 Lacs

Posted:None| Platform:

Apply

Skills Required

project management contact center operations capacity planning workforce management service delivery management non voice process voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Maintain high quality of standard for services rendered as per service level agreements.
Identify process improvements for improvised customer experience
Review, guide various support teams involved in supporting the program, Ex : Quality, WFM, Hiring & Training
Monitor customer feedback and address issues promptly.
Motivate and effectively performance manage Team Leads within the program to ensure delivery of overall targets and business plan.

Work Timings:

US shift hours Pacific Time Zone (i.e., India Night Shift Only), 100% Work from Office position.

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