Operations Analyst

What is the Operations Analyst, AST, Fiduciary Operations group responsible for

• This role will be part of the Fiduciary Account Services Team and will work closely with Client Services Administrators and Portfolio Managers of Fiduciary Trust to support day to day operations. The primary responsibility of this role requires setting up of Relationships Level A/C s, Family A/C s, Trust, Custody and Managed accounts of High-Net-Worth Individuals on different applications, maintenance of those accounts, closing of accounts and performing the annual administrative reviews for various types of accounts. This role would require interaction with multiple departments and contact with various internal and external people, therefore requires good communication and customer service skills. Also, this role requires ability to work in tight schedules and should have ability to manage own time and meet specific deadlines.

What are the ongoing responsibilities of an Operations AnalystResponsibilities include performing one or more of the following functions:

Account Administration - Account Opening, Closing and Maintenance activities which includes-

• Tracking KYC (Know Your Customer) and reviewing the mandatory documents for the new accounts and ensuring they are in accordance with policy & procedures. Processing Report of new account according to the client set up rules and mandatory affiliations
• Review the contract agreements with clients related to Investment Management, Custody and Trust accounts. Track funding for the accounts and prepare fee memos. Initiate Remittance and Statement events, online access and mailing the information for disclosure statement
• Set up account on global plus system and other downstream applications like IVW (Investor Workstation) and Cache. Reconcile account details from downloads received through global plus and FACT (Fiduciary Admin and Client Tool) application.
• Processing all maintenance changes on relevant systems at account/portfolio/client level. Setup additional affiliations and portfolios in the account. Review and perform Quality check for all Account/Portfolio/Client level changes submitted by the Portfolio Manager and Client Service Administrators.
• Prepare Closing Memos for account closing and follow up with the business on approvals. Track cash balances and remit amount to the client for closing accounts. Process the closing of account on global plus system. Interact with Portfolio Managers, Relationship Managers and Client Services Administrators on day-to-day production.
• Perform annual review of all custody, Trust, High Net Worth and EBT accounts and complete the checklists as per audit and statutory requirement. Respond to all process inquiries on the same day through email/phone. Follow up on the pending items from the CSA s/RM s or PM s and business.
• Support the team in daily work and display teamwork. Verify and perform quality checks for the tasks assigned and performed by other team members. Participate in Disaster Recovery Exercises and any projects assigned. Cross train and cover tasks within operating unit. Need to gain end to end knowledge of the process and business.

What ideal qualifications, skills & experience would help someone to be successfulEducation and Experience:

• Bachelor s in commerce and accounting mandatory
• Relevant experience 2 -3 years in Banking and Financial Services Industry.

Additional Desirable Qualifications:

• Background in finance and accounting mandatory
• Experience in related line of business desirable - Banking and Financial Services Industry (Account Opening, Maintenance and Banking process for High Net Worth/Premier Clients)
• Exposure and know-how on reviewing contract agreements of High-Net-worth Individuals - Trust, Custody, Estate, Managed and Investment Management agreements.
• Exposure on Taxation process for Trust, Custody, Estate and Managed accounts.

Knowlege, Skills and Abilities:

• Proficient in Microsoft Office skills - Word, Excel
• Ability to work with little supervision
• Ability to manage own time to meet specific deadlines Good typing skills and eye to detail
• Excellent telephone manners and communication skills - both oral and written
• Professional demeanor

Problem, Solving and Decision Making:

• Ability to solve complex problems on a regular basis
• Must be able to make quick decisions and implement, while still being thorough