Operations Analyst - Credit Cards

Job Description

The position is based out of Central Operations to support the Credit Card Operations of the bank under the Asset Operations from the stage of Product Launch, testing, Implementation and BAU Support. Operations include, but are not limited to, activities at various stages of the Credit Card Life Cycle right from the stage of launching the Credit Card Product and subsequently manage the BAU operational checks throughout the life cycle in the core systems. Provide support in designing the operational process for the launch of Credit Cards, keeping in mind the STP principles. Also, support the UAT testing and implementation of new processes / products from time to time. Processing & adherence to all SLAs at various stages of the operations to ensure seamless BAU. Further, liaise with all internal & external stakeholders to ensure the operational process is adhered and controls are maintained. To deliver process efficiency and improve the overall customer experience while ensuring strong controls and governance of both outsourced and inhouse activities. Brainstorm the team on new updates and process / system changes to ensure the right back-up. Also, act as a trainer for new joiners. Demonstrate the highest integrity and teamwork in interactions with the stakeholders & external parties. Skills Sales Highest Education Bachelor of Commerce Working Language Tamil English