Operations Analysis Specialist

Whats in it for you:We are looking for self-driven individuals with 5-8 years of experience in problem solving and analytical skills to fill a position within the Operations group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within MarkitSERVs suite of products. This is an excellent opportunity to be part of a team based out of Gurgaon and to work with colleagues across multiple regions globally.

Responsibilities:

• Ensuring accurate input of static data client profile configurations are processed daily and the team meets assigned targets and SLAs
• Monitor client query queues, diagnose and resolve any resulting exceptions or errors and work with internal groups to provide resolution
• Respond to client requests by providing detailed analysis and feedback
• Work closely with internal teams for system enhancements.
• Process reports (user list Trade) as requested by clients
• Participate in internal external training needs. Educate clients on upcoming changes.
• Other ad hoc projects as they arise
• Liaise with clients to set up trading permissions and registration of Master Confirmation Agreements (MCAs) on MarkitSERV platforms.
• Liaise with participants for rolling out MarkitSERV products which will enable them to trade and settle derivatives electronically eliminating the need of paper transactions for the majority of the trades.
• Communicate and assist internal departments for onboarding new participants in a timely manner and effective implementation of the product.
• Perform testing and provide troubleshooting for the client to configure the product as per the requirements of the participant in the UAT and pre-prod environment and emulate the same design setup in the production environment as well.

What Were Looking For:

Education and experience

• University graduate preferred
• Knowledge of OTC derivative products,Trade confirmations, and financial markets is a major plus

Commercial awareness

• Ability to work in fast paced environment with client orientation

Personal competencies

Personal impact

• Very strong customer service and problem-solving skills
• Focused on Operational Control and Data Security
• Flexible and able to adapt to change
• Able to work independently with minimal supervision

Communication

• Excellent interpersonal, written and verbal communication skills

Teamwork

• Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients.