Operational Specialist(Ed-Tech background only)

Position:

Location:

Salary:

Joining:

Work Schedule:

📑 About the Role

Customer Support Executive

🎯 Key Responsibilities

• Act as the primary point of contact between students, parents, and mentors.

• Align and schedule academic sessions, meetings, and follow-ups.

• Manage and update student and mentor databases accurately.

• Address and resolve customer queries, escalations, and service issues promptly.

• Coordinate with internal teams for seamless academic service delivery.

• Ensure high customer satisfaction and timely closure of service requests.

• Maintain proper documentation and reporting of student engagement and service metrics.

🎓 Desired Skills & Qualifications

• Graduate in any discipline.

• 1–3 years of relevant experience in customer support, academic coordination, or edtech roles preferred.

• Strong verbal and written communication skills in English, Hindi, and Telugu.

• Excellent organizational and multitasking abilities.

• Proficiency in MS Office (Excel, Word, and Google Sheets).

• Ability to work under pressure and handle escalations tactfully.

💸 Salary & Benefits

• Salary up to ₹5 LPA (based on experience and performance in interview).

• Attractive Incentive Structure based on performance and targets.

• Opportunity to work in a growing academic services environment.

• Professional growth and skill enhancement opportunities.

📍 Location

Begumpet, Hyderabad

📅 Immediate Joining Preferred