Job Title: Operations Manager – EdTech (K9–K12 Segment) Position: Customer Support & Operations Manager Location: Begumpet, Hyderabad Salary: Up to ₹7 LPA + Attractive Incentives Joining: Immediate Work Schedule: 6 Days a Week (Full-time, Work from Office) 📑 About the Role We are seeking a highly organized and proactive Customer Support & Operations Manager to lead and manage customer engagement and academic operations at Learnlab, This role involves end-to-end coordination between students, parents, mentors, and academic teams — ensuring operational excellence, timely session alignments, issue resolutions, and data management. 🎯 Key Responsibilities • Lead customer support operations, acting as the key contact for students, parents, and mentors. • Oversee scheduling, session alignment, and meeting coordination. • Manage student and mentor data records, ensuring accuracy and timely updates. • Monitor and resolve escalations promptly, maintaining high service standards. • Supervise daily academic operations and support teams to ensure smooth execution. • Prepare reports and track operational KPIs related to customer satisfaction and service delivery. • Work closely with management for process improvements and operational efficiency. • Mentor and manage a small team of support executives if required. 🎓 Desired Skills & Qualifications • Graduate in any discipline (MBA/PG preferred for managerial role). • 2–5 years of relevant experience in customer support, academic coordination, or operations management (preferably in EdTech, Training, or Service industries). • Excellent communication skills in English, Hindi, and Telugu. • Strong leadership, problem-solving, and multitasking abilities. • Proficiency in MS Office (Excel, Word, Google Sheets, CRM tools). • Strong interpersonal and team management skills. 💸 Salary & Benefits • Salary up to ₹7 LPA (negotiable based on experience and interview performance). • Attractive performance-linked incentives. • Leadership role in a fast-growing academic environment. • Professional growth, leadership exposure, and advancement opportunities. 📍 Location:-Begumpet, Hyderabad (Work from Office) 📅 Immediate Joining Preferred

📌 Job Description-Customer support role Position: Customer Support Executive Location: Begumpet, Hyderabad Salary: Up to ₹5 LPA + Incentives Joining: Immediate Work Schedule: 6 Days a Week (Full-time, Work from Office) 📑 About the Role We are looking for a dynamic and proactive Customer Support Executive to join our team at LearnLab, Begumpet. The ideal candidate should have excellent communication skills, a strong sense of responsibility, and the ability to handle multiple tasks effectively in a fast-paced academic environment. 🎯 Key Responsibilities • Act as the primary point of contact between students, parents, and mentors. • Align and schedule academic sessions, meetings, and follow-ups. • Manage and update student and mentor databases accurately. • Address and resolve customer queries, escalations, and service issues promptly. • Coordinate with internal teams for seamless academic service delivery. • Ensure high customer satisfaction and timely closure of service requests. • Maintain proper documentation and reporting of student engagement and service metrics. 🎓 Desired Skills & Qualifications • Graduate in any discipline. • 1–3 years of relevant experience in customer support, academic coordination, or edtech roles preferred. • Strong verbal and written communication skills in English, Hindi, and Telugu. • Excellent organizational and multitasking abilities. • Proficiency in MS Office (Excel, Word, and Google Sheets). • Ability to work under pressure and handle escalations tactfully. 💸 Salary & Benefits • Salary up to ₹5 LPA (based on experience and performance in interview). • Attractive Incentive Structure based on performance and targets. • Opportunity to work in a growing academic services environment. • Professional growth and skill enhancement opportunities. 📍 Location Begumpet, Hyderabad (Work from Office) 📅 Immediate Joining Preferred

Job Description: Senior Business Development Associate (JEE/NEET Courses) Position: Senior Business Development Associate Location: [Hyderabad] Employment Type: Full-Time CTC : 7-10LPA + 3Variable About Us We are a leading EdTech organization specializing in personalized coaching for competitive exams like JEE and NEET. Our mission is to deliver high-quality, accessible education to students across India, helping them achieve their academic goals and secure top ranks in competitive exams. Job Summary We are seeking an experienced Senior Business Development Associate (BDA) with a proven track record in selling JEE and NEET courses. The ideal candidate will drive student enrollments, build strategic partnerships, and contribute to revenue growth by leveraging their expertise in the competitive exam coaching market. Key Responsibilities Lead Generation and Sales : Identify and engage prospective students and parents through cold calls, emails, social media, and in-person events to promote JEE/NEET courses. Client Relationship Management : Build and maintain strong relationships with students, parents, and educational institutions to ensure high enrollment and retention rates. Sales Strategy Development : Design and implement effective sales strategies to meet or exceed enrollment targets, focusing on Tier 2/3 cities and online platforms. Market Research : Analyze market trends, competitor offerings, and customer needs to refine sales pitches and position our JEE/NEET courses as the preferred choice. Pitch Delivery : Deliver compelling and concise pitches tailored to the needs of JEE/NEET aspirants, highlighting the value of personalized coaching and AI-driven tools. Collaboration : Work closely with marketing, academic, and product teams to align sales efforts with course offerings and promotional campaigns. Performance Tracking : Monitor and report on sales metrics, including lead conversion rates, revenue generated, and customer feedback, to optimize sales processes. Upselling and Cross-Selling : Promote additional services, such as mock tests, doubt resolution sessions, or premium packages, to maximize revenue per student. Qualifications Experience : Minimum of 3-5 years of experience in business development or sales, with at least 2 years specifically in selling JEE/NEET coaching courses or similar EdTech products. Educational Background : Bachelor’s degree in Business, Marketing, or a related field. A background in education or familiarity with JEE/NEET syllabi is a plus. Sales Expertise : Proven ability to meet or exceed sales targets in the EdTech or competitive exam coaching industry. Communication Skills : Excellent verbal and written communication skills, with the ability to deliver engaging pitches and handle objections effectively. Market Knowledge : Strong understanding of the JEE/NEET coaching market, including exam patterns, student challenges, and parental expectations. Technical Proficiency : Familiarity with CRM tools (e.g., Salesforce, Zoho) and online platforms for lead generation and tracking. Adaptability : Ability to thrive in a fast-paced environment and adapt to changing market dynamics and customer preferences. Preferred Skills Experience in selling one-on-one live online coaching or hybrid learning models. Knowledge of AI-driven educational tools and their benefits in JEE/NEET preparation. Strong negotiation skills and the ability to close high-value deals with parents and institutions. Existing network within the education sector, particularly in Tier 2/3 cities in India. Benefits Competitive salary with performance-based incentives and bonuses. Flexible working hours and remote work options (if applicable). Opportunities for career growth within a rapidly expanding EdTech organization. Access to training programs to enhance sales and product knowledge.