Operational Specialist

Company Description

Cradlewell provides hospital-grade, nurse-led postnatal care to help mothers and Newborns transition safely at home. Our trained nurses support families with Newborn Care, maternal recovery, feeding guidance, and daily or round-the-clock assistance through structured care packages. We combine clinical expertise with compassionate support to give parents a calm, confident, and reassuring start in the earliest days of parenthood.

Role Description

Own the daily engine of Cradlewell and ensure every parent receives timely, reliable, high-quality care. This role brings together smooth on-ground execution, clear nurse deployment, workflow optimisation, and strong coordination with the sales and care teams. The Operational Specialist is responsible for keeping every service day running without friction and maintaining a consistent standard of care that builds trust with families. This is a full-time, on-site role based in Bengaluru.

Whatyou'lldo

Assign nurses to each booked customer based on skill,locationand shift timing.

Coordinate nurse onboarding, ID proof collection, uniforms, checklists.

Track daily attendance, shift timings, and visit completion.

Handle last-minute issues (nurse swap, delays, emergency replacements).

Maintainclear daily records and service logs in CRM.

Talk to customers regularly for feedback and issues resolution.

Work closely with sales team to make sure new bookings are smoothly activated.

Work with Medical Officer on special medical cases or high-risk baby protocols.

Maintaininventory of uniforms, ID cards, BP monitor, thermometers etc.

Prepare daily and weekly operational reports.

Optimise operating cost.

What this person must be like

Calm under pressure.

Organized and strong follow-up skills.

Good communicationover WhatsApp and calls in a respectful professional tone.

Problem solver mindset.

Skillsrequired

Basic MS Excel/Google Sheets handling.

Good English +Hindi or KannadaOR Telugu.

Previousexperience in operations / customer ops preferred.