Operational Excellence Manager O&M City Gas Distribution_Mumbai

Operational Excellence Manager O&M (City Gas Distribution)

Sr. Manager (M1)

Department: Operations & Maintenance / Process Excellence

Location: Mumbai, Maharashtra

Reports To: Head O&M / General Manager – Operational Excellence

Job Summary:

The Operational Excellence Manager for O&M in a City Gas Distribution (CGD) company is

responsible for enhancing the efficiency, reliability, safety, and sustainability of operations

and maintenance processes across the gas pipeline network and associated

infrastructure. The role involves identifying bottlenecks, implementing best practices, and

driving continuous improvement using structured methodologies.

Key Responsibilities:

Process Improvement & Standardization:

• Analyze current O&M processes including pipeline maintenance, valve operation,

cathodic protection, meter management, leak detection, etc.

• Lead initiatives to improve asset utilization, reduce unaccounted-for gas (UFG), and

enhance turnaround times.

• Develop SOPs and ensure standardization of best practices across different

operational zones.

Lean & Six Sigma Projects:

• Lead Lean Six Sigma initiatives to reduce downtime, improve MTTR (Mean Time to

Repair), and enhance preventive maintenance schedules.

• Identify cost-saving and resource optimization opportunities.

Technology Integration:

• Collaborate with IT teams to implement/improvise SCADA, GIS, CMMS

(Computerized Maintenance Management Systems), and IoT-based condition

monitoring tools.

• Ensure real-time monitoring and analytics to support predictive maintenance.

Safety & Compliance:

• Monitor adherence to PNGRB guidelines, PESO norms, and OISD standards.
• Participate in internal audits, HAZOP studies, safety drills, and compliance

assessments.

• Support RCA (Root Cause Analysis) and CAPA (Corrective and Preventive Action)

processes following any incidents.

KPI Monitoring & Reporting:

• Track KPIs like:
• Network uptime
• Leak response time
• Gas pressure compliance
• Maintenance SLA adherence
• Safety incident rates
• Prepare dashboards and reports for management reviews.

Training & Culture Building:

• Conduct workshops and training for field staff on continuous improvement, safety,

and SOP adherence.

• Foster a culture of proactive problem-solving and ownership in field teams.

Required Qualifications:

• Bachelor’s Degree in Mechanical, Electrical Engineering.
• Minimum 11 years of experience in Operations & Maintenance in gas, oil, or utility

sectors.

• Lean Six Sigma Green Belt (Black Belt preferred).
• Working knowledge of oil & gas network operations, SCADA systems, pipeline

integrity management, and asset lifecycle.

• Strong analytical, leadership, and cross-functional coordination skills.
• Knowledge of regulatory norms (PNGRB, PESO, OISD).

Preferred Attributes:

• Experience in handling emergency response and disaster recovery plans.
• Familiarity with digital transformation in O&M (IoT sensors, AI for predictive

maintenance).

• Ability to work in a fast-paced, field-driven environment with distributed teams.