8866 Operational Excellence Jobs - Page 38

Would be responsible to meet client SLAs ie, Productivity, Quality and TAT Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them Documented monthly performance review of Agents and Assistant Managers Executive quarterly and annual appraisals of Agents and Assistant Managers and consequent development processes effectively. Appraisal of Agents based on evaluation of metrics performance and of non-metrics-based parameters. Mentor Agents and TL Drive reward and recognition activity on the floor. Get participation and create enthusiasm. Drive process im...

Basic Function: This is a business and client-facing role that ensures a seamless Cyber Service Management, by driving business growth and creating value for business and Client through robust Information Security practices. We also oversee relationship management with business and Client Information Security teams Essential Functions Cyber Team Operations Facilitates activities of Cyber Exemption Request, Client Business Security and Cyber representative for Change Approval Board Cyber Exception Management Lead the review and assessment of exception requests submitted via tools or email. Collaborate with end users to understand their requirements and guide them through resolution liaising a...

Role Overview:The Healthcare Six Sigma Consultant will partner with senior leadership and cross-functional clinical and operational teams to drive process optimization and operational excellence across healthcare functions. The role requires strong Six Sigma expertise, analytical abilities, and the ability to package recommendations into compelling leadership presentations.Key Responsibilities:Lead and support Six Sigma / Lean improvement projects across healthcare operational areas (clinical workflows, utilization management, revenue cycle, care coordination, quality, etc)Analyze current processes, identify waste and variation, and implement measurable improvements to drive efficiency, cost...

Would be responsible to meet client SLAs ie, Productivity, Quality and TAT Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them Documented monthly performance review of Agents and Assistant Managers Executive quarterly and annual appraisals of Agents and Assistant Managers and consequent development processes effectively. Appraisal of Agents based on evaluation of metrics performance and of non-metrics-based parameters. Mentor Agents and TL Drive reward and recognition activity on the floor. Get participation and create enthusiasm. Drive process im...

Role Overview:We are seeking a highly skilled and proactive Senior Manager IT Asset Management (ITAM) to lead and optimize our global IT asset lifecycle. The ideal candidate will bring hands-on experience in managing IT assets across multiple geographies, with deep proficiency in ServiceNow HAM Pro and a strong foundation in core ITAM practices.Key Responsibilities:End-to-End Asset Lifecycle Management:Oversee the full lifecycle of IT assets from procurement to disposal across global offices.Ensure accurate tracking, tagging, and documentation of hardware and software assets.ServiceNow HAM Pro Expertise:Utilize ServiceNow HAM Pro to automate and streamline asset workflows.Maintain and enhanc...

JD (Job Description) for Solutions Architect for Provider 360 C2 role About EXL Health Payments Analytics: At EXL Health Payments Analytics Center of Excellence, we are looking for passionate individuals with growth/startup mindset to experiment, fail fast, learn and contribute to our 5 fold growth story of $200M to $1B EXL is considered Special investigation Unit by 6 of top 10 US health insurance companies (~1/3rd US healthcare data is handled by us) helping with error/overpayment detection of the hospital/doctor claims. Unlike typical services and consulting companies we make our revenue from the savings we identify for the client(Commission/Outcome basis). We Productize algorithms and R&...

Essential Functions: Would be responsible to meet client SLAs ie, Productivity, Quality and TAT Develop strategies on the floor for reducing attrition and improving employee satisfaction. Stay in touch with people and have the pulse of how they think and what needs to be done to influence them Documented monthly performance review of Agents and Assistant Managers / Lead Assistant Managers Executive quarterly and annual appraisals of Agents and Assistant Managers / Lead Assistant Managers and consequent development processes effectively. Appraisal of Agents based on evaluation of metrics performance and of non-metrics-based parameters. Mentor Agents and TL Drive reward and recognition activit...

This role is pivotal in ensuring all aspects of network change management, ensuring compliance with internal policies, industry standards, and regulatory requirements availability, security, and compliance of our network infrastructure This role will act as the primary liaison for internal and external audits, driving governance, risk management, and operational excellence in enterprise network environments The position requires strong leadership, technical expertise, and the ability to enforce processes that safeguard network stability and security Bachelor s/Master s degree in Computer Science, Information Technology, or related field 10 15 years of experience in enterprise network operati...

Job Description Senior Assistant Vice President (Sr. AVP), Enterprise AI UnitRole Overview:We are seeking a dynamic and forward-looking Senior Assistant Vice President (Sr. AVP) to lead and expand our Enterprise AI initiatives. The Sr. AVP will be responsible for driving large-scale AI solution orchestration, innovation evangelization, and stakeholder alignment across business units. This leadership role requires strong expertise in AI architectures, Agentic AI frameworks, LLM applications, and enterprise-grade cloud solutions, combined with proven ability to deliver measurable business impact.Key ResponsibilitiesStrategic AI Leadership: Define, scale, and govern the AI adoption roadmap acro...

We are seeking a skilled and motivated Operations Team Manager to oversee and lead a dynamic team of 15-20 professionals The ideal candidate will possess a blend of analytical acumen, team management expertise, and a proven track record in performance and quality management This role is crucial for driving operational excellence, optimizing team performance, and fostering a positive work environment Key Responsibilities: Team Management: Lead, mentor, and manage a team of 15-20 members, ensuring effective communication, motivation, and professional development Conduct regular performance evaluations and provide constructive feedback to team members Implement strategies to enhance team cohesi...

As a Senior AVP Contact Center & Cloud Technology, the incumbent will be responsible for the global strategy, architecture, engineering, and operations of EXL s voice and contact center platforms, supporting over 30+ enterprise clients. The role demands a deep hands-on and strategic leadership across a multi-vendor, cloud-first ecosystem, encompassing Amazon Connect, Genesys PureCloud, Verint, Calabrio, and modern collaboration tools (eg, Skype Room Systems, Crestron, Polycom). This position will act as the service owner for mission-critical, enterprise-grade voice and contact center services leading end-to-end lifecycle delivery across design, deployment, vendor governance, compliance, and ...

Oversee and manage day-to-day operations to ensure all SLA metrics are metImplement company policies in all areas of the operations establish goals for each team and monitor each team s performance and compared against Key Performance Indicators Recommend measures that will improve team performance and communicate clearly with Associates / Sr Associates client expectations and accountability Coordinate and participate in the completion of all production standards and/or makes recommendations for improvements in overall production, including policies and procedures Recognize performers and recommend development plan for qualified performers Ability to manage a US client independentlyEvolve jo...

Campaign and Project ManagerRole Description:The Campaign and Project Manager plays a crucial role within the National Digital and Social Growth team, focusing on delivering exceptional campaign management experiences for all stakeholders The manager will navigate this responsibility by effectively communicating project statuses, challenges, and opportunities, ensuring that client objectives are met and that the campaign management process runs smoothly The position requires a balance between understanding client needs and managing internal resources and timelines for medium-to-large marketing campaigns The Campaign and Project Manager is pivotal in ensuring that marketing campaigns are exec...

Job Summary A Perform CoE Coach will be a part of a central capability of coaches and productivity leads in Standard Chartered GBS. The individual will be responsible to drive strategic programs on productivity within Business Units and implement the productivity frameworks, and effectively collaborate across businesses to meet program objectives. Key Responsibilities Form close working partnerships with team leads / supervisors across the in-scope population for the initiatives Train and coach assigned team managers on the strategic programs learning content, including in weekly classroom based training sessions Analyse, explain and maintain the accuracy of performance data for assigned tea...

Preferred candidates with Event background . Kindly Mumbai candidates only apply for this role. Kindly share your resume at [HIDDEN TEXT] Job Description: Business Head Events & Experiential (India) Position: Business Head Events & Experiential Location: Mumbai About Coalesce Eventz India Pvt. Ltd. is one of India's leading experiential and integrated brand solutions agencies specializing in corporate events, exhibitions, conferences, and brand activations. With a legacy of delivering high-impact experiences across industries, we pride ourselves on creativity, precision, and end-to-end execution excellence. Role Overview We are seeking a dynamic and strategic Business Head to lead our Events...

Plan , Organise and Control of H2SO4 production process as per the desired Quality and Quantity for viscose production process Job Context Major Challenges Birla Cellulosic is a situated on the banks of river Kim in the agricultural belt of Hansot- Taluk in Bharuch district of Gujarat. The project was conceptualized in the year 1994 and was fully commissioned in 1998. Brown field project was fully commissioned in 2009. The unit has a consent capacity of 348 TPD of Viscose Staple Fibre and is the most modern Viscose Staple Fibre producing unit of Grasim s pulp Fibre business. It also has 65 TPD Carbon-DI-Sulphide (CS2), 350 TPD of Sulphuric Acid, 2 x 15 MW, 1 x 10 MW Thermal Power Plant and o...

As a GRC Senior Business Partner, you will play a pivotal role in bridging the gap between business operations and the GRC framework. you'll work closely with business leaders to translate strategic goals into actionable risk management and control measures, ensuring our control environment remains responsive and adaptive to change. Key Responsibilities Strategic Leadership Collaboration Lead the implementation of the GRC framework methodology across business areas. Act as a trusted advisor, integrating risk management into business strategies. Build strong relationships with internal and external stakeholders. Risk Management Control Implementation Support risk identification and prioritiza...

To lead the academic and administrative functions of the school, ensuring a safe, inclusive, and effective learning environment. The Principal is accountable for student achievement, staff development, operational excellence, parental engagement, and community-building that aligns with the mission and vision of TIPS. Responsibilities: Develop and implement curriculum and lesson plans for middle/junior high students Deliver engaging and effective instruction Assess and monitor student learning and progress Communicate regularly with parents and guardians Skills: Strong subject matter expertise and instructional skills Excellent classroom management and communication abilities Ability to engag...

Assisting the store manager in executing store operations during scheduled shifts. Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of Bakingo. Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team. Anticipates customer and store needs by constantly evaluating the environment and customers for cues. Communicates information to the manager so that the team can respond as necessary to create a safe working environment during each shift for his/her staff and customers. Assists with new staff training by positively reinforcing successful performanc...

Leads team supporting operations and manufacturing processes, tooling and tool design, and equipment needed to successfully and economically produce assigned parts/products in accordanced with engineering specifications. Responsibilities Lead and manage the Process Validation team to ensure manufacturing processes are thoroughly validated prior to production. Ensure alignment with internal manufacturing standards, facility objectives, and New Product Introduction (NPI) goals, while maintaining compliance and driving operational excellence Oversee industrial engineering functions including line balancing, cycle time determination, manpower analysis and layout optimization Develop and maintain...

The HR Personnel Administration Specialist plays a critical role in delivering high-quality administrative support throughout the employee lifecycle. This includes managing key processes such as onboarding, payroll inputs, compliance adherence, and resolving employee queries. The role focuses on ensuring seamless HR operations by maintaining accurate data, preparing essential documentation, and upholding organizational standards. Exceptional attention to detail, a strong customer-first approach, and proficiency with HR systems are essential to drive operational excellence and support workforce needs effectively. Key Responsibilities: 1. HR Administration Employee Lifecycle Management: Overse...

Develop, enhance and implement software systems designed to support generative AI initiatives. Job responsibilities: Develop, optimize, and maintain backend and frontend application code Validate and monitor the quality of the solutions, with respect to performance, reliability, and user experience standards Establish best practices through documentation and training Designing and developing systems for long-term, easy to scalable, enabling production operation with minimal human intervention Qualifications Education : BA/BS in Information Technology, Computer Science, or related field or equivalent combination of education and experience 5+ years of experience as a software engineer with a ...

Program Portfolio Management - Prepare clear and compelling executive-level presentations and detailed diagrams that define program design and implementation strategies for leadership and stakeholders. - Coordinate technology-driven transformation programs across the department, ensuring alignment with evolving business strategies. - Define and guide project and program requirements, including product roadmaps, resource allocation, and timeline estimation. - Drive continuous improvement by rationalizing technology portfolios, reducing redundancies, and optimizing resource utilization. - Establish and standardize program management frameworks and methodologies across diverse teams to create c...

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. Description The Global Risk & Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuri...

Description Amazon Kids brings together all types of content that kids and parents love, including books, games, educational apps, movies and TV shows. It provides peace of mind for parents with parental controls and a world of fun for kids to choose from thousands of the most popular titles and age-appropriate content. Here's more information: http://www.amazon.com/kids Do you want to create and deliver innovative consumer products for millions of customers We are looking for a talented Software Development Engineer with experience building and shipping innovative software to join the Amazon Kids team. Our goal is to create a revolutionary experience for parents and kids to enjoy on our Ama...