Head Operations

Bourntec is seeking an experienced and strategic Operations Head to lead and optimize the organization's operational capabilities. With over 15 years of experience, the ideal candidate will bring deep expertise in cross-functional operations, process improvement, strategic planning, and team leadership. This role is pivotal in ensuring the company operates efficiently and scales effectively. Key Responsibilities Design and implement business operations strategies, plans, and procedures aligned with overall company goals. Streamline core processes across departments to drive efficiency, reduce costs, and enhance service delivery Build, mentor, and lead high-performing teams across operational functions. Set goals and KPIs, and ensure accountability. Work closely with Finance, HR, Sales, and Product to align operations with business needs and customer expectations. Utilize operational data and analytics to improve performance, identify trends, and support strategic decisions. Ensure regulatory compliance, manage operational risk, and uphold company standards in quality, safety, and ethics. Drive digital transformation and leverage tools and platforms to enhance productivity and scalability. Qualifications Proven experience (12+ years) in senior operations leadership roles Bachelor's degree in Business, Operations Management, Engineering, or related field; MBA or equivalent preferred. Demonstrated success in scaling operations and managing complex, cross-functional initiatives. Strong leadership, organizational, and interpersonal skills. Deep understanding of process optimization, performance metrics, and operational best practices. Key Competencies Strategic Thinking & Vision Operational and Financial Acumen Change Management Team Leadership & Development Crisis & Risk Management Communication & Influence