Operation Support Lead - South Delhi

Job Description

Job Responsibilities – Operations Support Executive The Operations Support Executive plays a critical role in ensuring smooth coordination between service centers and field drivers to support timely and high-quality vehicle pickup and drop-off services. The role involves both operational execution and team coordination to uphold service standards and efficiency. Key Responsibilities: Driver Management & Coordination Hire and onboard drivers in line with operational needs. Manage and monitor the daily driver queue, assigning tasks based on demand and availability. Communicate effectively with drivers to ensure timely vehicle pickups and drop-offs from service centres. Address and resolve daily driver issues and hurdles proactively. Service Center Coordination Maintain strong, collaborative relationships with assigned service centers. 3. Service Center Growth & Target Achievement Maintain and grow the volume of bookings at each assigned service center in line with agreed targets. Work closely with service center teams to identify growth opportunities and ensure consistent booking performance. Operational Excellence Monitor and drive key performance indicators (KPIs) related to driver operations and service center fulfillment. Ensure & verify that drivers capture vehicle images correctly, & uploaded an in the system as per inventory protocols. Reporting & Tools Use Excel and other system tools to track performance, driver activity, and operational efficiency. Identify and escalate any system-level issues or process bottlenecks affecting service quality. Skills & Qualifications: Strong communication and interpersonal skills. Proficient in Excel and internet-based tools. Ability to multitask and manage priorities in a fast-paced environment. Prior experience in operations, logistics, or driver coordination is preferred. Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Shift: Rotational shift Work Days: Monday to Friday Work Location: In person