Operation Manager

**Job Description:** As an Operations Manager at Four Points by Sheraton, your role involves assisting in successfully executing all operations in the hotel Operations departments, which may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary, and Engineering/Maintenance. Your primary responsibility is to manage the staff, improve guest and employee satisfaction, and maximize the financial performance of the department. You will be ensuring that standards and procedures are being followed, and leading a specific team to meet or exceed property goals. **Key Responsibilities:** - Translate goals to the team related to guest tracking and productivity. - Create a motivating and empowering environment that focuses on teamwork and continuous improvement. - Understand employee and guest satisfaction results to develop strategies for improvement. - Ensure the team is capable of meeting expectations. - Lead by example, demonstrating self-confidence, energy, and enthusiasm. - Assist employees in understanding and exceeding guests" needs and expectations. - Follow property-specific second effort and recovery plan. - Publish guest satisfaction results promptly. - Address employee concerns proactively and professionally. - Communicate goals and results with employees regularly. - Meet one-to-one with staff semiannually. - Assist the team in scheduling against guest and room occupancy goals. - Perform hourly job functions as required. - Provide excellent customer service and be approachable for all guests. - Address guest concerns proactively and professionally. - Respond promptly to customer service requests. - Ensure all team members meet or exceed hospitality requirements. - Assist in performing the required annual Quality audit. - Ensure a viable key control program is in place. - Review financial statements and performance data to measure productivity and goal achievement. - Identify areas for cost reduction and program improvement. **Qualifications Required:** - High school diploma or GED with 4 years of experience in guest services, front desk, housekeeping, or related area. OR - 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major from an accredited university with 2 years of experience in guest services, front desk, housekeeping, or related area. At Four Points by Sheraton, we are committed to providing equal opportunities and creating an inclusive environment where the unique backgrounds of our associates are valued. If you are looking to join a team that celebrates diversity, supports each other, and aims to provide guests with a genuine and approachable experience, then we welcome you to be a part of our united community.,