Operation Executive

Responsibilities:
● Act as the on-site travel customer service representative at the client’s office, managing all day-to-day corporate travel needs including flights, hotels, bus, train, cabs, visas, travel insurance, and related services.● Handle urgent and last-minute bookings or changes with minimal turnaround time.● Prepare weekly/monthly travel reports for the client’s management team.● Manage end-to-end visa services of customers● Handle customer inquiries and resolve issues in a timely and professional manner● Updating daily activities in the project management tool● Raising customer queries where there is dependency of any internal team member● Communicating & coordinating with internal & external stakeholders● Stay updated with industry trends and changes in regulations to ensure operational compliance● Contribute to the overall operational efficiency and effectiveness of the organization

Qualifications:
● Prior experience in an onsite/implant travel desk role preferred.● Strong customer service orientation and ability to interact with senior stakeholders.● Must be fluent in English and Tamil (both spoken and written) for effective communication and documentation.● Hindi proficiency preferred, spoken Hindi skills will be an advantage.● Problem-solving mindset to handle travel disruptions and escalations.● Previous experience in travel customer service is preferred● Good knowledge of visa-related nuances● Knowledge of operating travel Global Distribution System (GDS) preferred● Excellent attention to detail and accuracy in performing tasks● Proficient in using operational tools, software, and systems● Strong communication skills, both written and verbal● Ability to work well in a fast-paced and dynamic environment● Knowledge of regulatory compliance and industry best practices● Comfortable with MS tools & especially Excel

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person