Operation and Social Media Assistant

Job Title: Operations & Social Media Assistant

Company:

Location:

Experience:

Employment Type:

Industry:

About the Company:

We are a fast-growing D2C startup focused on women's health and wellness through high-quality, science-backed supplements. Our mission is to empower women with accessible, effective, and trustworthy health products. As a young and agile team, we’re looking for driven individuals who want to grow with the brand.

Role Overview:

Operations & Social Media Assistant

Key Responsibilities:

Operations:

• Coordinate daily order processing, packaging checks, and timely dispatch.
• Ensure all products are correctly labelled, batch-coded, and meet shipping timelines.
• Communicate with logistics partners to track and resolve delivery issues.
• Maintain inventory records and coordinate with vendors as needed.
• Assist in basic reporting of sales, stock, and operational issues.

Customer Interaction:

• Respond to customer inquiries via WhatsApp, email, and social media DMs.
• Handle post-purchase queries and ensure customer satisfaction.
• Share feedback with internal teams for continuous improvement.

Social Media Support:

• Assist in basic posting, scheduling, and replying to comments/messages.
• Help coordinate influencer/sample deliveries.
• Monitor social media engagement and trends relevant to the brand.

Requirements:

• 1–2 years of experience in operations, e-commerce, customer support, or admin roles (preferably in a D2C or startup environment).
• Strong command of English (written & verbal) is a must.
• Comfortable working in a fast-paced, multi-tasking environment.
• Basic understanding of Instagram, WhatsApp Business, and order platforms (like Shopify or similar).
• Organized, responsible, and solution-oriented mindset.

What We Offer:

• A dynamic startup culture with learning opportunities in multiple areas.
• Direct involvement in growing a purpose-driven women’s health brand.
• Supportive, collaborative work environment.
• Opportunity to grow into a more senior operations or marketing role.

Location:

On-site – Sector 52, Noida

(Only candidates comfortable with working from the office should apply.)