Operation Analyst

As a curious, motivated, and forward-thinking individual, you will have the opportunity to work on challenging and relevant issues in financial services and technology at FIS. Your contributions to the team will be valued as we believe in open collaboration, entrepreneurship, passion, and fun. **Role Overview:** You will be responsible for the following key tasks: - File Uploads that come from schemes - Working closely with Developers/L3 team to provide correct analysis and solutions - Monthly reporting for Volumes and SLAs for all PaaS clients - Configuration changes - Business Validations for all Changes/Releases that go to PROD **Key Responsibilities:** - Experience in ServiceNow, with basic knowledge of OPF or completed OPF basic training - BA knowledge will be an added advantage - Basic knowledge of tools like CI, Jenkins, Database, and Cloud setup - Expected to work in two shifts in the EST time zone: - Shift 1: 7 am to 3 pm EST - Shift 2: 5 pm to 1 am EST **Qualifications Required:** - Bachelor's Degree - Experience in ServiceNow or similar platform - Basic understanding of OPF - Familiarity with tools like CI, Jenkins, Database, and Cloud setup **Additional Details:** FIS offers you: - A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities - A broad range of professional education and personal development possibilities, making FIS your final career step - A competitive salary and benefits package - Great workspaces with dedicated and motivated colleagues At FIS, your privacy and security are paramount. We are committed to protecting all personal information processed to provide services to our clients. For more information on how we safeguard personal information online, please refer to our Online Privacy Notice. Please note that recruitment at FIS primarily follows a direct sourcing model, with only a small portion of hiring done through recruitment agencies. FIS does not accept resumes from agencies not on the preferred supplier list and is not liable for any fees related to resumes submitted through non-approved channels.,