Operation Analyst

As an Operations Analyst at our company, you will play a crucial role in supporting the day-to-day execution of financial, system, and reporting operations within the Professional Services organization. Reporting to the Operations Manager, you will collaborate closely with cross-functional teams such as Finance, Support, Engineering, and IT to ensure data accuracy, efficient system usage, and consistent reporting for business operations. Key Responsibilities: - Work closely with all Professional Services teams, Support, Engineering, and Finance to ensure operational efficiency and execution for the organization. - Manage engineering time entry and updates in the time tracking and invoicing system Kantata to ensure accuracy for financial reporting. - Assist with month-end reporting, including time entry adjustments, data clean-up, extract generation, and coordination with Finance. - Maintain Jira intake boards, including ticket tracking, updates, and routing of requests to relevant stakeholders. - Create and configure projects in Kantata, ensuring accurate capture and maintenance of all project details. - Process time entry corrections to ensure accurate financial and operational data. - Administer user access and troubleshoot issues across key tools such as Kantata, Jira, Google Drive, SmartSheets, Slack, and Guru. - Collaborate with IT and external vendors to resolve system issues and manage support tickets. - Support data integrity checks and monthly completeness audits across reporting systems. - Provide input into workflow documentation and help improve operational procedures through feedback and continuous iteration. Qualifications Required: - 2+ years of experience in operations, project coordination, or system administration. - Familiarity with time tracking, invoicing, or financial reconciliation is a plus. - Familiarity with Kantata (or a similar PSA tool), Jira, Google Sheets, and SmartSheets is a plus. - Excellent organizational and analytical skills with strong attention to detail. - Proactive self-starter with the ability to work independently and manage competing priorities. - Comfortable communicating across departments and with technical/non-technical stakeholders. If you are looking to join a company that is driven by a mission, purpose, and making an impact, we invite you to apply for this role today.,