8 - 13 years
15 - 30 Lacs
Posted:2 months ago|
Platform:
Remote
Full Time
Job Title: Service Delivery Manager Experience
Level: 8 yearsto 12+ years
Position Overview:
We are seeking an experienced Service Delivery / Engagement Manager with a background in Java or .NET development who has transitioned into managing full-scale engagements.
This role involves acting as the primary point of contact (SPOC) for stakeholders, overseeing engagement commitments, cost estimation, profitability, and team management. Roles and Responsibilities:
Strategic Leadership:
• Develop and implement a comprehensive service delivery strategy aligned with business objectives. Service Delivery Management:
• Manage and optimize the performance of EUC, Service Desk, and Field Services teams
• Ensure adherence to SLAs, KPIs, and operational procedures.
• Continuously monitor and improve service delivery metrics.
• Implement effective incident, problem, and change management processes
. • Technical Expertise & Team Management
Enrich And Enlight Business Consulting
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