Onsite Engineer - Field Service

You will be joining Godrej Koerber Supply Chain Ltd. (GKSC), a pioneer and leader in offering automated warehousing and supply chain solutions. The success of GKSC has been driven by satisfied customers and the acceptance of automated warehousing solutions in the Indian industry. The solutions provided by GKSC cater to both Manufacturing Intra-logistics and Distribution Intra-logistics domains. As an After Sales (BackOffice) professional, your primary role will involve delivering a superlative customer experience in terms of after-service. This includes efficiently handling breakdown calls and establishing strong customer relationships. Your responsibilities will include analyzing problems and implementing corrective measures, providing remote support to customers for issue resolution, conducting equipment surveys to identify potential problems, and training teams in crisis management and customer anxiety management. Developing good connections with user teams to ensure trouble-free equipment operation will also be a key aspect of your role. In this position, you will have the authority to recommend free replacement of spares, even if out of warranty, based on the assessment of the reason for failure. The location for this role is in Vishakapatnam. Key Results Areas (KRAs) for this role include carrying out BD Maintenance/Preventive Maintenance within agreed service levels, building strong customer/user connections, and maintaining high system uptime. To be considered for this role, you should have a Diploma in Engineering (Instrumentation/Electrical Engg/Electronics/Mechatronics) or ITI qualification. A minimum of 2 years of experience in Field Service/Electro Mechanical Commissioning is essential, with knowledge of Intralogistics Automation equipment being a preferred advantage. Skills and competencies required for this role include knowledge of Siemens PLC, sensors, drives, electrical equipment (such as VFD Motors, power circuits, barcode scanners, LAN networking troubleshooting, etc.), experience in customer service, a problem-solving mindset, interpersonal skills, result orientation, self-motivation, good oral and written communication, and a positive attitude towards suggestions and improvement. If you possess the required qualifications, experience, and skills, and are looking to be part of a dynamic team in the field of automated warehousing and supply chain solutions, we encourage you to apply for the position of After Sales (BackOffice) at Godrej Koerber Supply Chain Ltd.,